Housecall Pro incident

Chat Degradation

Resolved after 45 minutes, affecting Chat, on June 17, 2025.

monitoring Jun 17, 2025, 04:28 PM UTC

We have deployed a fix and are currently monitoring the impact.

Started
Jun 17, 2025, 04:00 PM UTC
Resolved
Jun 17, 2025, 04:46 PM UTC
Duration
45m
Detected by Pingoru
Jun 17, 2025, 04:00 PM UTC

Affected components

Chat

Update timeline

  1. investigating Jun 17, 2025, 04:00 PM UTC

    Some users experienced a starter state for chat when they should have been able to use chat functionality. We have identified the root cause and are seeing some improvments.

  2. monitoring Jun 17, 2025, 04:28 PM UTC

    We have deployed a fix and are currently monitoring the impact.

  3. resolved Jun 17, 2025, 04:46 PM UTC

    Issue resolved

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