pingoru pingoru HiThrive had 13 outages in the last 2 years totaling 842h 44m of downtime, averaging 0.5 incidents per month.
There were 13 HiThrive outages since January 8, 2025 totaling 842h 44m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are currently investigating why platform-generated emails are not being delivered by our email service provider.
This issue has been resolved and emails are being delivered successfully again.
We are currently investigating intermittent delays and failures in delivering messages through Microsoft Teams. Some recognition shoutouts and other notifications may be delayed or temporarily not appear in your Teams channels. This issue is related to connectivity disruptions with Microsoft's Bot Framework service infrastructure. Microsoft's own service health dashboard does not currently reflect a reported incident, but we are seeing elevated error rates on their endpoints affecting message delivery.
We have identified the root cause of this issue. Microsoft's Bot Framework connector service (smba.trafficmanager.net) is experiencing a widespread outage affecting message delivery for Teams bots. The issue is on Microsoft's infrastructure side and is not related to HiThrive's systems. All recognition activity, rewards, and data within HiThrive continue to function normally — only the delivery of notifications to Microsoft Teams channels is affected. No action is required on your end.
We're seeing error rates drop and messaging successfully posting to Microsoft Teams again. We'll continue to monitor our integration.
This incident has been resolved.
We are currently experiencing an issue with gift card availability for users in Ukraine. As a temporary measure, gift cards have been disabled in this region while we resync our reward catalog to ensure accuracy. All other reward types remain available. We expect to restore gift card access once the catalog sync is complete and will update this incident when resolved. We apologize for the inconvenience.
All gift card brands in Ukraine have been enabled again. Thank you for your patience while we worked through this issue.
Our gift card supplier in India is currently experiencing issues. As a result, we've had to temporarily remove most gift cards available in India. We're working closely with our supplier to enable these gift cards as quickly as possible.
Our gift card supplier in India has informed us that these gift cards should be available by Monday at the latest. We apologize for any inconvenience.
This incident has been resolved.
Some gift card orders for brands in Ukraine are taking longer than usual to be delivered. This may impact both digital delivery times and redemption availability for certain brands. Our team is actively working with our fulfillment partners to monitor the situation and restore normal delivery timelines as quickly as possible.
We're continuing to work with our fulfillment partners to resolve this issue and get outstanding orders processed.
This incident has been resolved.
We're working with our supplier in India to resolve an issue which is preventing us from issuing Flipkart and Amazon gift cards. Any pending redemptions for these gift cards will be processed as soon as this issue is resolved.
Our supplier has implemented a fix and these gift cards are available again.
We're currently experiencing delays in processing cashout reward redemptions to PayPal and Venmo due to a connection issue to PayPal's payment platform. We're working to resolve this issue and will get all payments processed as soon as possible.
We've resolved our technical issue with PayPal and all outstanding payments have been processed. We apologize for any inconvenience this may have caused.
A widespread Cloudflare outage is currently preventing most users from accessing app.hithrive.com. HiThrive's Slack and Microsoft Teams apps should not be affected. Shoutouts and celebrations are operating as expected.
Cloudflare is actively working to remediate the outage and we will continue to monitor their progress.
Cloudflare has notified us that a fix has been deployed and access to app.hithrive.com appears to be restored.
This incident has been resolved.
We are currently experiencing an issue where gift card redemptions and purchases in India are not being processed. This disruption is due to an outage with one of our upstream gift card vendors. Our team is actively working with the vendor to restore functionality. Based on their latest update, we expect this to be resolved later today. We’ll continue to post updates here as we learn more. Thank you for your patience.
This incident has been resolved.
We're having connection issues with Amazon India and are currently investigating. Amazon marketplaces in other countries are not affected.
We've identified the issue preventing Amazon India from loading correctly and have deployed a fix.
Slack has identified an issue with their API which is preventing HiThrive's Slack app from showing team member results when searching for recipients. We'll continue monitoring Slack's status page and update this incident as soon as they provide an update. A temporary work around is to @mention your recipients in the slash command. For example "/shoutout @Brandon @Susie"
Slack has notified us that the've resolved this issue. Searching for recipients when sending a shoutout or making nominations should be functional again. If you’re still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux).
We are currently investigating an platform-wide outage due to multiple regions on Google Cloud Platform being completely unavailable.
Google Cloud has acknowledged a global platform-wide outage affecting many of their products. We'll continue to monitor our platform and update this ticket once the issue is resolved.
Services are beginning to come back online as Google Cloud works to resolve their outage. Users may still have trouble accessing HiThrive via Slack, Microsoft Teams and our web app. Automated celebrations and HRIS syncing are functioning normally again.
Service has been fully restored. Users should be able to access HiThrive using Slack, Microsoft Teams and the web app normally. We'll continue to monitor the platform.
We're experiencing elevated errors and some posts and activities on the platform will be delayed when posting to Slack and Microsoft Teams. Our cloud provider, Google Cloud, is experiencing problems with their Pub/Sub service which is affecting our platform.
Google Cloud has confirmed that this issue is resolved. We'll continue to monitor performance and errors.