HiThrive incident

We are currently experiencing delays in the delivery of gift cards to recipients in Ukraine

HiThrive experienced a minor incident on December 23, 2025 affecting HiThrive, lasting 20d 23h. The incident has been resolved; the full update timeline is below.

Started: Dec 23, 2025, 02:07 PM UTC
Resolved: Jan 13, 2026, 02:06 PM UTC
Duration: 20d 23h
Detected by Pingoru: Dec 23, 2025, 02:07 PM UTC

Affected components

HiThrive

Update timeline

identified Dec 23, 2025, 02:07 PM UTC

Some gift card orders for brands in Ukraine are taking longer than usual to be delivered. This may impact both digital delivery times and redemption availability for certain brands. Our team is actively working with our fulfillment partners to monitor the situation and restore normal delivery timelines as quickly as possible.
identified Dec 24, 2025, 07:21 PM UTC

We're continuing to work with our fulfillment partners to resolve this issue and get outstanding orders processed.
resolved Jan 13, 2026, 02:06 PM UTC

This incident has been resolved.