HiThrive incident

Upstream Vendor Outage Impacting India Gift Card Processing

Minor Resolved View vendor source →

HiThrive experienced a minor incident on November 14, 2025 affecting HiThrive, lasting 3d 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 01:27 PM UTC
Resolved
Nov 17, 2025, 02:58 PM UTC
Duration
3d 1h
Detected by Pingoru
Nov 14, 2025, 01:27 PM UTC

Affected components

HiThrive

Update timeline

  1. investigating Nov 14, 2025, 01:27 PM UTC

    We are currently experiencing an issue where gift card redemptions and purchases in India are not being processed. This disruption is due to an outage with one of our upstream gift card vendors. Our team is actively working with the vendor to restore functionality. Based on their latest update, we expect this to be resolved later today. We’ll continue to post updates here as we learn more. Thank you for your patience.

  2. resolved Nov 17, 2025, 02:58 PM UTC

    This incident has been resolved.