HiThrive incident

Partial Outage Due to Upstream Google Cloud Service Disruption

Critical Resolved View vendor source →

HiThrive experienced a critical incident on June 12, 2025 affecting HiThrive, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:18 PM UTC
Resolved
Jun 12, 2025, 08:18 PM UTC
Duration
1h 59m
Detected by Pingoru
Jun 12, 2025, 06:18 PM UTC

Affected components

HiThrive

Update timeline

  1. investigating Jun 12, 2025, 06:18 PM UTC

    We are currently investigating an platform-wide outage due to multiple regions on Google Cloud Platform being completely unavailable.

  2. investigating Jun 12, 2025, 07:04 PM UTC

    Google Cloud has acknowledged a global platform-wide outage affecting many of their products. We'll continue to monitor our platform and update this ticket once the issue is resolved.

  3. investigating Jun 12, 2025, 07:33 PM UTC

    Services are beginning to come back online as Google Cloud works to resolve their outage. Users may still have trouble accessing HiThrive via Slack, Microsoft Teams and our web app. Automated celebrations and HRIS syncing are functioning normally again.

  4. resolved Jun 12, 2025, 08:18 PM UTC

    Service has been fully restored. Users should be able to access HiThrive using Slack, Microsoft Teams and the web app normally. We'll continue to monitor the platform.