HiThrive incident
Partial Outage Due to Upstream Google Cloud Service Disruption
Resolved after 1 hour 59 minutes, affecting HiThrive, on June 12, 2025.
Service has been fully restored. Users should be able to access HiThrive using Slack, Microsoft Teams and the web app normally. We'll continue to monitor the platform.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:18 PM UTC
We are currently investigating an platform-wide outage due to multiple regions on Google Cloud Platform being completely unavailable.
- investigating Jun 12, 2025, 07:04 PM UTC
Google Cloud has acknowledged a global platform-wide outage affecting many of their products. We'll continue to monitor our platform and update this ticket once the issue is resolved.
- investigating Jun 12, 2025, 07:33 PM UTC
Services are beginning to come back online as Google Cloud works to resolve their outage. Users may still have trouble accessing HiThrive via Slack, Microsoft Teams and our web app. Automated celebrations and HRIS syncing are functioning normally again.
- resolved Jun 12, 2025, 08:18 PM UTC
Service has been fully restored. Users should be able to access HiThrive using Slack, Microsoft Teams and the web app normally. We'll continue to monitor the platform.
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