HiThrive incident

Issue with platform emails not being delivered

Minor Resolved View vendor source →

HiThrive experienced a minor incident on October 10, 2026 affecting HiThrive, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2026, 02:07 PM UTC
Resolved
Oct 12, 2026, 01:17 PM UTC
Duration
1d 23h
Detected by Pingoru
Oct 10, 2026, 02:07 PM UTC

Affected components

HiThrive

Update timeline

  1. investigating Oct 10, 2026, 02:07 PM UTC

    We are currently investigating why platform-generated emails are not being delivered by our email service provider.

  2. resolved Oct 12, 2026, 01:17 PM UTC

    This issue has been resolved and emails are being delivered successfully again.