HiThrive incident

Elevated errors when sending shoutouts through Slack due to Slack API issue

Minor Resolved View vendor source →

HiThrive experienced a minor incident on July 15, 2025 affecting HiThrive, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 12:13 PM UTC
Resolved
Jul 15, 2025, 01:30 PM UTC
Duration
1h 17m
Detected by Pingoru
Jul 15, 2025, 12:13 PM UTC

Affected components

HiThrive

Update timeline

  1. identified Jul 15, 2025, 12:13 PM UTC

    Slack has identified an issue with their API which is preventing HiThrive's Slack app from showing team member results when searching for recipients. We'll continue monitoring Slack's status page and update this incident as soon as they provide an update. A temporary work around is to @mention your recipients in the slash command. For example "/shoutout @Brandon @Susie"

  2. resolved Jul 15, 2025, 01:30 PM UTC

    Slack has notified us that the've resolved this issue. Searching for recipients when sending a shoutout or making nominations should be functional again. If you’re still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux).