HiThrive incident

Increased error rates on multiple INR (India) gift cards

Minor Ongoing View vendor source →

HiThrive is currently experiencing a minor incident affecting HiThrive, which began 35d ago. The vendor's full update timeline is below.

Started
Sep 16, 2026, 05:55 PM UTC
Resolved
Ongoing
Duration
● 34d 20h
Detected by Pingoru
Sep 16, 2026, 05:55 PM UTC

Affected components

HiThrive

Update timeline

  1. identified Sep 16, 2026, 05:55 PM UTC

    Our gift card supplier in India is having trouble issuing gift cards for the following brands: Amazon Pay India Amazon Shopping India Apollo Pharmacy Bata Fabindia While we have redundancy in gift card suppliers, Amazon gift cards in India appear to be unavailable across several of our gift card suppliers at the moment.

  2. identified Sep 18, 2026, 05:20 PM UTC

    Our gift card supplier in India is continuing to work on a resolution to this issue. Any pending redemptions for the unavailable brands will be automatically processed as soon as the issue is resolved. We apologize for the inconvenience.