HiThrive incident

Delays with processing cashout rewards (PayPal & Venmo)

Major Resolved View vendor source →

HiThrive experienced a major incident on December 12, 2025 affecting HiThrive, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2025, 01:08 PM UTC
Resolved
Dec 12, 2025, 04:50 PM UTC
Duration
3h 42m
Detected by Pingoru
Dec 12, 2025, 01:08 PM UTC

Affected components

HiThrive

Update timeline

  1. identified Dec 12, 2025, 01:08 PM UTC

    We're currently experiencing delays in processing cashout reward redemptions to PayPal and Venmo due to a connection issue to PayPal's payment platform. We're working to resolve this issue and will get all payments processed as soon as possible.

  2. resolved Dec 12, 2025, 04:50 PM UTC

    We've resolved our technical issue with PayPal and all outstanding payments have been processed. We apologize for any inconvenience this may have caused.