HiThrive incident

HiThrive web app not accessible due to upstream provider outage

Major Resolved View vendor source →

HiThrive experienced a major incident on November 18, 2025 affecting HiThrive, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:29 PM UTC
Resolved
Nov 18, 2025, 03:43 PM UTC
Duration
3h 13m
Detected by Pingoru
Nov 18, 2025, 12:29 PM UTC

Affected components

HiThrive

Update timeline

  1. identified Nov 18, 2025, 12:29 PM UTC

    A widespread Cloudflare outage is currently preventing most users from accessing app.hithrive.com. HiThrive's Slack and Microsoft Teams apps should not be affected. Shoutouts and celebrations are operating as expected.

  2. identified Nov 18, 2025, 02:09 PM UTC

    Cloudflare is actively working to remediate the outage and we will continue to monitor their progress.

  3. monitoring Nov 18, 2025, 02:43 PM UTC

    Cloudflare has notified us that a fix has been deployed and access to app.hithrive.com appears to be restored.

  4. resolved Nov 18, 2025, 03:43 PM UTC

    This incident has been resolved.