HiThrive experienced a minor incident on March 18, 2026 affecting HiThrive, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
HiThrive
Update timeline
- identified Mar 18, 2026, 07:00 PM UTC
We are currently experiencing an issue with gift card availability for users in Ukraine. As a temporary measure, gift cards have been disabled in this region while we resync our reward catalog to ensure accuracy. All other reward types remain available. We expect to restore gift card access once the catalog sync is complete and will update this incident when resolved. We apologize for the inconvenience.
- resolved Mar 20, 2026, 06:22 PM UTC
All gift card brands in Ukraine have been enabled again. Thank you for your patience while we worked through this issue.