There were 9 HelloID outages since February 20, 2026 totaling 955h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.
At this moment, we're experiencing issues with AD login to HelloID. We're investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
At this moment, we're currently experiencing an issue with processing an evaluation and/or enforcement. We're investigating the issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
At this moment, we're experiencing an issue with HelloID where you can ancounter the errormessage "'Enable-RemoteMailbox' is not recognized". We're investigating the issue
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
A fix has been implemented within the newest HelloID agent version. Please make sure your HelloID agent is updated to the most recent version to ensure the fix is applied. We will continue to monitor the results.
This incident has been resolved.
We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.
The issue has been resolved, we'll keep monitoring the situation.
At the moment, the Built-in Azure AD Actions cannot be executed. We are aware of the issue and are currently working on a hotfix to resolve it. We apologize for the inconvenience.
A hotfix has been implemented, and the actions should now be executed successfully again. We'll keep monitoring the situation.
We are currently experiencing issues with the delivery of emails to the domains @live.nl, @msn.com, @outlook.com, and @hotmail.com. To restore our email reputation, we have disabled email sending from training tenants. This is a preventive measure to ensure that emails to these domains can be delivered correctly again as soon as possible. For more information about the original incident, please refer to: https://helloid.statuspage.io/incidents/n6pl5ykzxv45 We will keep you informed of further developments via the status page.
After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID. As a result, the precautionary measure to disable the mail functionality in the training tenants is no longer necessary. The mail functionality has therefore been re-enabled in the training tenants.
We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider. Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved. Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.
A fix has been implemented and we are monitoring the results.
After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID.
We are currently experiencing an issue where the HelloID on-premise agent may have lost its connection and did not automatically recover. You can resolve this by manually restarting the three HelloID services. For instructions, see: https://docs.helloid.com/en/agent/restart-an-agent.html We are actively working on a permanent solution for this connectivity issue. Our apologies for the inconvenience.
A fix has been implemented and we are monitoring the results.
The issue has been resolved, we'll keep monitoring the situation.
We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.
A fix has been implemented. In some cases, the connection to the HelloID on-premise agent may have been interrupted. The connection should restore automatically or can be re-established by restarting the HelloID services. We will continue to monitor the situation.
This incident has been resolved.
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