HelloID incident

'Enable-RemoteMailbox' is not recognized

Minor Resolved View vendor source →

HelloID experienced a minor incident on April 14, 2026 affecting Provisioning and Provisioning, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 11:19 AM UTC
Resolved
Apr 16, 2026, 01:07 PM UTC
Duration
2d 1h
Detected by Pingoru
Apr 14, 2026, 11:19 AM UTC

Affected components

ProvisioningProvisioning

Update timeline

  1. identified Apr 14, 2026, 11:19 AM UTC

    At this moment, we're experiencing an issue with HelloID where you can ancounter the errormessage "'Enable-RemoteMailbox' is not recognized". We're investigating the issue

  2. identified Apr 14, 2026, 11:22 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Apr 14, 2026, 12:55 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 15, 2026, 01:53 PM UTC

    A fix has been implemented within the newest HelloID agent version. Please make sure your HelloID agent is updated to the most recent version to ensure the fix is applied. We will continue to monitor the results.

  5. resolved Apr 16, 2026, 01:07 PM UTC

    This incident has been resolved.