HelloID incident
HelloID On-Premise agent – connection recovery issue
Affected components
ProvisioningProvisioningProvisioning
Update timeline
- identified Feb 21, 2026, 09:56 AM UTC
We are currently experiencing an issue where the HelloID on-premise agent may have lost its connection and did not automatically recover. You can resolve this by manually restarting the three HelloID services. For instructions, see: https://docs.helloid.com/en/agent/restart-an-agent.html We are actively working on a permanent solution for this connectivity issue. Our apologies for the inconvenience.
- monitoring Feb 23, 2026, 10:21 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 25, 2026, 09:33 AM UTC
The issue has been resolved, we'll keep monitoring the situation.
Looking to track HelloID downtime and outages?
Pingoru polls HelloID's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when HelloID reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track HelloID alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
Start monitoring HelloID for free
5 free monitors · No credit card required