HelloID incident

HelloID On-Premise agent – connection recovery issue

Minor Resolved View vendor source →

HelloID experienced a minor incident on February 21, 2026 affecting Provisioning and Provisioning and 1 more component, lasting 31d 23h. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2026, 09:56 AM UTC
Resolved
Mar 25, 2026, 09:33 AM UTC
Duration
31d 23h
Detected by Pingoru
Feb 21, 2026, 09:56 AM UTC

Affected components

ProvisioningProvisioningProvisioning

Update timeline

  1. identified Feb 21, 2026, 09:56 AM UTC

    We are currently experiencing an issue where the HelloID on-premise agent may have lost its connection and did not automatically recover. You can resolve this by manually restarting the three HelloID services. For instructions, see: https://docs.helloid.com/en/agent/restart-an-agent.html We are actively working on a permanent solution for this connectivity issue. Our apologies for the inconvenience.

  2. monitoring Feb 23, 2026, 10:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 25, 2026, 09:33 AM UTC

    The issue has been resolved, we'll keep monitoring the situation.