HelloID incident

We're currently experiencing issues with HelloID

Minor Resolved View vendor source →

HelloID experienced a minor incident on November 12, 2025 affecting Provisioning and Provisioning and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 12:50 PM UTC
Resolved
Nov 12, 2025, 02:24 PM UTC
Duration
1h 33m
Detected by Pingoru
Nov 12, 2025, 12:50 PM UTC

Affected components

ProvisioningProvisioningService AutomationService AutomationAccess ManagementAccess Management

Update timeline

  1. investigating Nov 12, 2025, 12:50 PM UTC

    At this moment, we're experiencing slow responses within HelloID. We're investigating the issue.

  2. identified Nov 12, 2025, 01:03 PM UTC

    The issue has been identified and a fix has been implemented

  3. resolved Nov 12, 2025, 02:24 PM UTC

    The issue has been resolved, we'll keep monitoring the situation.