Is HelloID down?

We are currently experiencing issues with Elastic reports. Logging in to Elastic works as expected, but the reports cannot be displayed. We are currently investigating the issue. Using the API should not be affected.

The issue has been resolved. We’ll continue to monitor the situation to ensure everything remains stable.

We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider. Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved. Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.

The incident has been resolved, mails are being delivered again.

We are currently experiencing an outage affecting the HelloID WUS login portals. We are investigating the root cause and will provide an update as soon as more information is available.

HelloID is currently affected by an issue in the Azure West US region that is impacting web applications. We are monitoring Azure’s status and will provide an update through this incident when new information is available.

Microsoft Azure has now also updated its status page regarding the ongoing issue. You can access the statuspage here: https://azure.status.microsoft/en-gb/status We are continuing to monitor the situation and will provide further updates as soon as more information becomes available.

The HelloID portals are available again. We are continuing to monitor the service closely to ensure stability. Microsoft Azure has reported that a recent change was strongly correlated with the issue and that rollback actions are currently in progress. Azure telemetry is showing initial signs of recovery, and Microsoft is monitoring service health and traffic recovery.

The HelloID portals have been fully operational and stable for some time. No further impact has been observed, and this incident is now resolved.

Newly created Automation Variables and recent updates to existing variable values are currently not being reflected. Existing Automation Variables remain available during script execution, but they continue to use their previous values instead of the updated ones. Scheduled Automation Tasks are not affected by this issue. Our team is actively investigating the root cause and working on a resolution. We will provide further updates as soon as more information becomes available.

We have implemented a fix that resolves this issue. If you continue to experience problems with automation variables not reflecting newly created or updated values, please create a ticket through the TOPdesk selfservice portal. Our support team will investigate your situation and assist you as quickly as possible.

This incident has been resolved.

Some users have reported that they cannot access applications they should have access to. We are currently investigating the issue. We will share an update as soon as we have more information.

Our investigation has shown that these issues may also impact access to HelloID Service Automation products and delegated forms. Our teams are actively investigating the issue and working to resolve it as quickly as possible. We will continue to share updates through as new information becomes available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

The issue has been resolved. Please note that it may be necessary to reassign the affected groups to ensure the credential sets are added correctly. If you continue to experience issues after reassigning the groups, please contact our support team: https://tools4ever-support.topdesk.net/ We apologize for any inconvenience caused.