Is HelloID down?
Last checked 2m agoNo incidents right now.
HelloID is operational right now. Last checked 2m ago; the most recent incident resolved 1d ago.
Real-time HelloID status, recent outages, and incident history — pulled directly from HelloID's official status page at https://helloid.statuspage.io every 5 minutes. Pingoru tracks 9 HelloID services and has captured 13 incidents in the last 90 days (95.18% uptime). Get email, Slack, Discord, or webhook alerts the moment HelloID reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- ProvisioningService AutomationAccess Management
Timeline · 2 updates
- investigating · Aug 05, 2026, 02:29 PM UTC
We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider. Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved. Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.
- resolved · Aug 06, 2026, 02:18 PM UTC
The incident has been resolved, mails are being delivered again.
Latest: The incident has been resolved, mails are being delivered again.
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- ProvisioningService AutomationAccess Management
Timeline · 5 updates
- investigating · Jul 23, 2026, 03:05 PM UTC
We are currently experiencing an outage affecting the HelloID WUS login portals. We are investigating the root cause and will provide an update as soon as more information is available.
- investigating · Jul 23, 2026, 03:47 PM UTC
HelloID is currently affected by an issue in the Azure West US region that is impacting web applications. We are monitoring Azure’s status and will provide an update through this incident when new information is available.
- investigating · Jul 23, 2026, 04:07 PM UTC
Microsoft Azure has now also updated its status page regarding the ongoing issue. You can access the statuspage here: https://azure.status.microsoft/en-gb/status We are continuing to monitor the situation and will provide further updates as soon as more information becomes available.
- monitoring · Jul 23, 2026, 07:17 PM UTC
The HelloID portals are available again. We are continuing to monitor the service closely to ensure stability. Microsoft Azure has reported that a recent change was strongly correlated with the issue and that rollback actions are currently in progress. Azure telemetry is showing initial signs of recovery, and Microsoft is monitoring service health and traffic recovery.
- resolved · Jul 24, 2026, 06:19 AM UTC
The HelloID portals have been fully operational and stable for some time. No further impact has been observed, and this incident is now resolved.
Latest: The HelloID portals have been fully operational and stable for some time. No further impact has been observed, and this incident is now resolved.
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- Service AutomationService AutomationService Automation
Timeline · 3 updates
- investigating · Jul 14, 2026, 03:53 PM UTC
Newly created Automation Variables and recent updates to existing variable values are currently not being reflected. Existing Automation Variables remain available during script execution, but they continue to use their previous values instead of the updated ones. Scheduled Automation Tasks are not affected by this issue. Our team is actively investigating the root cause and working on a resolution. We will provide further updates as soon as more information becomes available.
- monitoring · Jul 14, 2026, 06:34 PM UTC
We have implemented a fix that resolves this issue. If you continue to experience problems with automation variables not reflecting newly created or updated values, please create a ticket through the TOPdesk selfservice portal. Our support team will investigate your situation and assist you as quickly as possible.
- resolved · Jul 15, 2026, 10:20 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Service AutomationService AutomationService AutomationAccess ManagementAccess ManagementAccess Management
Timeline · 5 updates
- investigating · Jun 12, 2026, 06:53 AM UTC
Some users have reported that they cannot access applications they should have access to. We are currently investigating the issue. We will share an update as soon as we have more information.
- investigating · Jun 12, 2026, 09:12 AM UTC
Our investigation has shown that these issues may also impact access to HelloID Service Automation products and delegated forms. Our teams are actively investigating the issue and working to resolve it as quickly as possible. We will continue to share updates through as new information becomes available.
- identified · Jun 12, 2026, 10:21 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring · Jun 12, 2026, 01:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Jun 15, 2026, 07:18 AM UTC
The issue has been resolved. Please note that it may be necessary to reassign the affected groups to ensure the credential sets are added correctly. If you continue to experience issues after reassigning the groups, please contact our support team: https://tools4ever-support.topdesk.net/ We apologize for any inconvenience caused.
Latest: The issue has been resolved. Please note that it may be necessary to reassign the affected groups to ensure the credential sets are added correctly. If you continue to experience i…
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- Access ManagementAccess Management
Timeline · 4 updates
- investigating · Jun 08, 2026, 02:24 PM UTC
SSO applications based on OpenID Connect are currently not working. The JWKS document returns the following error: “Something went wrong.” We are investigating the issue and will provide an update as soon as more information is available.
- identified · Jun 10, 2026, 07:14 AM UTC
The issue has been identified, and a fix is scheduled to be implemented. To apply this fix, downtime of the HelloID customer portal is required. During the implementation, HelloID will be temporarily unavailable. This downtime will not affect any scheduled processes or planned executions during this period. We will create a separate statuspage incident for this maintenance window, where all relevant updates and progress information will be communicated.
- monitoring · Jun 10, 2026, 08:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Jun 11, 2026, 01:28 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Started Aug 05, 2026, 02:29 PM UTC · Resolved Aug 06, 2026, 02:18 PM UTC · 23h 48m
- Started Jul 23, 2026, 03:05 PM UTC · Resolved Jul 24, 2026, 06:19 AM UTC · 15h 14m
- Started Jul 14, 2026, 03:53 PM UTC · Resolved Jul 15, 2026, 10:20 AM UTC · 18h 27m
- Started Jun 12, 2026, 06:53 AM UTC · Resolved Jun 15, 2026, 07:18 AM UTC · 3d
- Started Jun 08, 2026, 02:24 PM UTC · Resolved Jun 11, 2026, 01:28 PM UTC · 2d 23h