HelloID incident

HelloID Performance issues

Minor Resolved View vendor source →

HelloID experienced a minor incident on April 2, 2026 affecting Provisioning and Provisioning, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 09:02 AM UTC
Resolved
Apr 02, 2026, 10:08 AM UTC
Duration
1h 6m
Detected by Pingoru
Apr 02, 2026, 09:02 AM UTC

Affected components

ProvisioningProvisioning

Update timeline

  1. investigating Apr 02, 2026, 09:02 AM UTC

    We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.

  2. resolved Apr 02, 2026, 10:08 AM UTC

    The issue has been resolved, we'll keep monitoring the situation.