HelloID experienced a minor incident on June 12, 2026 affecting Service Automation and Service Automation and 1 more component, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2026, 06:53 AM UTC
Some users have reported that they cannot access applications they should have access to. We are currently investigating the issue. We will share an update as soon as we have more information.
- investigating Jun 12, 2026, 09:12 AM UTC
Our investigation has shown that these issues may also impact access to HelloID Service Automation products and delegated forms. Our teams are actively investigating the issue and working to resolve it as quickly as possible. We will continue to share updates through as new information becomes available.
- identified Jun 12, 2026, 10:21 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 12, 2026, 01:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 15, 2026, 07:18 AM UTC
The issue has been resolved. Please note that it may be necessary to reassign the affected groups to ensure the credential sets are added correctly. If you continue to experience issues after reassigning the groups, please contact our support team: https://tools4ever-support.topdesk.net/ We apologize for any inconvenience caused.