HelloID experienced a minor incident on April 14, 2026 affecting Provisioning, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Provisioning
Update timeline
- investigating Apr 14, 2026, 11:22 AM UTC
At this moment, we're currently experiencing an issue with processing an evaluation and/or enforcement. We're investigating the issue.
- monitoring Apr 14, 2026, 12:55 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 14, 2026, 12:56 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 15, 2026, 01:57 PM UTC
This incident has been resolved.