HelloID incident

Limited action processing via HelloID on-premise agent

Minor Resolved View vendor source →

HelloID experienced a minor incident on February 20, 2026 affecting Provisioning and Provisioning, lasting 6h 7m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 09:04 AM UTC
Resolved
Feb 20, 2026, 03:11 PM UTC
Duration
6h 7m
Detected by Pingoru
Feb 20, 2026, 09:04 AM UTC

Affected components

ProvisioningProvisioning

Update timeline

  1. investigating Feb 20, 2026, 09:04 AM UTC

    We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.

  2. monitoring Feb 20, 2026, 09:44 AM UTC

    A fix has been implemented. In some cases, the connection to the HelloID on-premise agent may have been interrupted. The connection should restore automatically or can be re-established by restarting the HelloID services. We will continue to monitor the situation.

  3. resolved Feb 20, 2026, 03:11 PM UTC

    This incident has been resolved.