HelloID incident

Issue causing HelloID evaluation and enforcement errors

Notice Resolved View vendor source →

HelloID experienced a notice incident on December 10, 2025 affecting Provisioning and Provisioning and 1 more component, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2025, 12:01 PM UTC
Resolved
Dec 12, 2025, 08:01 AM UTC
Duration
1d 20h
Detected by Pingoru
Dec 10, 2025, 12:01 PM UTC

Affected components

ProvisioningProvisioningProvisioning

Update timeline

  1. identified Dec 10, 2025, 12:01 PM UTC

    We have identified an issue may cause some HelloID evaluations or enforcements to fail. We are currently preparing a fix. In the meantime, if an evaluation or enforcement fails, please retry the action until it succeeds.

  2. identified Dec 10, 2025, 12:19 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Dec 11, 2025, 02:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 12, 2025, 08:01 AM UTC

    The issue has been resolved, we'll keep monitoring the situation.