HelloID experienced a major incident on August 28, 2026 affecting Provisioning and Provisioning and 1 more component, lasting 5h 46m. The incident has been resolved; the full update timeline is below.
Affected components
ProvisioningProvisioningService AutomationService AutomationAccess ManagementAccess Management
Update timeline
- investigating Aug 28, 2026, 12:27 PM UTC
We are currently experiencing issues with Elastic reports. Logging in to Elastic works as expected, but the reports cannot be displayed. We are currently investigating the issue. Using the API should not be affected.
- resolved Aug 28, 2026, 06:13 PM UTC
The issue has been resolved. We’ll continue to monitor the situation to ensure everything remains stable.