HelloID incident
JWKS document error using OpenID Connect applications.
Resolved after 2 days 23 hours, affecting Access Management and Access Management, on June 8, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jun 08, 2026, 02:24 PM UTC
SSO applications based on OpenID Connect are currently not working. The JWKS document returns the following error: “Something went wrong.” We are investigating the issue and will provide an update as soon as more information is available.
- identified Jun 10, 2026, 07:14 AM UTC
The issue has been identified, and a fix is scheduled to be implemented. To apply this fix, downtime of the HelloID customer portal is required. During the implementation, HelloID will be temporarily unavailable. This downtime will not affect any scheduled processes or planned executions during this period. We will create a separate statuspage incident for this maintenance window, where all relevant updates and progress information will be communicated.
- monitoring Jun 10, 2026, 08:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 11, 2026, 01:28 PM UTC
This incident has been resolved.
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