HelloID incident

AD login HelloID not working

Major Resolved View vendor source →

HelloID experienced a major incident on April 14, 2026 affecting Access Management, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 01:51 PM UTC
Resolved
Apr 15, 2026, 01:57 PM UTC
Duration
1d
Detected by Pingoru
Apr 14, 2026, 01:51 PM UTC

Affected components

Access Management

Update timeline

  1. identified Apr 14, 2026, 01:51 PM UTC

    At this moment, we're experiencing issues with AD login to HelloID. We're investigating the issue.

  2. monitoring Apr 14, 2026, 02:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 15, 2026, 01:57 PM UTC

    This incident has been resolved.