Resolved after 5 days 20 hours, affecting Provisioning and Provisioning, on March 19, 2026.
A new hotfix has been deployed. We expect this to improve the degraded performance, and under normal usage conditions, regular performance levels should be restored.
Affected components
Update timeline
- investigating Mar 19, 2026, 01:16 PM UTC
We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.
- identified Mar 20, 2026, 11:01 AM UTC
We have rolled out a hotfix to mitigate the impact of these issues. We are closely monitoring the situation and will continue to actively monitor performance.
- monitoring Mar 20, 2026, 04:03 PM UTC
A new hotfix has been deployed. We expect this to improve the degraded performance, and under normal usage conditions, regular performance levels should be restored.
- resolved Mar 25, 2026, 09:33 AM UTC
The issue has been resolved, we'll keep monitoring the situation.
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