GreenLink Networks Outage History

There is an ongoing issue with the Attendant Console, causing it not to load any contacts. We are actively investigating the root cause to provide a fix as soon as possible.

We have identified the root cause of this issue and it's been fully resolved, the Attendant Console is functional once again.

The Customer and Partner Portals are currently experiencing a service interruption, we are actively investigating the root cause to provide a fix.

The call recordings are currently affected and therefore unavailable. We are investigating the underlying cause to provide a fix as soon as possible.

Outbound faxes are currently affected, we are actively working to find and address the root cause.

There's currently an issue where the iOS GreenLink Application is crashing right upon opening for certain versions of iOS. We are currently investigating the root cause to provide a fix as soon as possible.

We are currently aware of an alert message appearing on some phones, typically shown as a red triangle with an exclamation mark related to configuration. At this time, this does not appear to be impacting service, as phones remain fully operational and both inbound and outbound calling are working as expected. Our team is actively investigating to determine the cause, including the possibility of a brief earlier interruption, and we are continuing to review all angles to identify a root cause. We will provide updates as needed.

Update: We are continuing to investigate internally to identify a root cause. At the same time, a separate review has uncovered potential issues related to upstream Internet Service Providers (ISPs) at a global backbone level. These providers support much of the underlying infrastructure used by common customer-facing ISPs and data centers, and while this does not always result in a full outage, disruptions at this level can lead to packet loss, latency, or intermittent service behavior. Based on the timeframes reviewed, the activity we’re seeing appears to align with broader internet disruption reports. That said, our team is continuing to thoroughly evaluate our systems to rule out any internal causes. We’ll share additional updates as more information becomes available.

One of our underlying providers is having an emergency maintenance. We expect minimal to no impact.

This maintenance was completed with success. Everything is operational.

There's currently an issue affecting the ability to send outbound faxes from the Customer Portal. We are investigating the root cause to provide a fix ASAP.

The GreenLink softphone is currently down, displaying an error. We are actively working to resolve it.

There's currently an outage affecting the Billing System, and we are currently working to resolve it as soon as possible. This also affects the "Preview Invoice" button within Opportunities in the Partner Portal.

The GreenLink Softphone app is temporarily unavailable on the Google Play Store. We are actively looking into the issue and working on the necessary updates to resolve it. We will keep you informed as we make progress.

We are continuing to investigate this issue.

There is currently a global issue affecting Outbound and Hybrid faxes. We are actively investigating and working to resolve it.

The GLN Softphone App iOS users are currently experiencing two separate issues: 1- Outbound calls not ringing and there's no audio on the first attempt. This happens when the application is closed (not open in background) and the user opens it; while making a first attempt to call, the user cannot hear when the other phone is ringing and there's no audio when they answer. However, when the user makes a second call, everything works properly. 2- Inbound calls not ringing and going directly to voicemail. This happens both when the app is closed AND when the app is open in the background. When the user receives an inbound call, no notification nor ring is displayed. The only way for the user to receive the notification is by having the application open on-screen. We are currently investigating the root cause of this issue to provide a fix as soon as possible.

We are currently investigating this issue which is blocking the ability to send faxes, some through the Customer Portal and others through the Hybrid Fax ATA.

GreenLink is experiencing a degradation of services. Our engineers started the investigation and troubleshooting process.