GreenLink Networks incident
GreenLink Softphone App Temporarily Unavailable on the Google Play Store
Resolved after 17 days 23 hours, affecting Mobility Suite (Softphone Apps), on September 8, 2025.
This issue is now resolved, the GreenLink Softphone App is available on the Google Play Store and working properly.
Affected components
Update timeline
- investigating Sep 08, 2025, 04:10 PM UTC
The GreenLink Softphone app is temporarily unavailable on the Google Play Store. We are actively looking into the issue and working on the necessary updates to resolve it. We will keep you informed as we make progress.
- investigating Sep 08, 2025, 04:11 PM UTC
We are continuing to investigate this issue.
- identified Sep 22, 2025, 03:01 PM UTC
We have identified the root cause. We are also aware that some of our customers are getting a false positive alert about our application from Google Play Store. We want to clarify that this is a false positive. Our app does not contain any harmful code, and the issue appears to be related to Google’s automated review process. - What this means for you: Your data and device remain safe and you may continue using the app without concern. - What we are doing: Our team is currently working to resolve this as quickly as possible. Once the issue is cleared, the app will be restored to the Play Store for download and updates. We’ll continue to keep you informed here as we make progress.
- resolved Sep 26, 2025, 03:10 PM UTC
This issue is now resolved, the GreenLink Softphone App is available on the Google Play Store and working properly.
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