GreenLink Networks incident

Call Logs not synching in the Customer Portal

Resolved after 14 hours 42 minutes, affecting Customer Portal, on February 5, 2025.

identified Feb 05, 2025, 10:28 PM UTC

We have noticed that Call Logs are currently not displaying in the Customer Portal . A fix has been applied for this and we expect them to start reflecting again in the next couple of hours as the queue is being processed. We'll be monitoring.

Started
Feb 05, 2025, 10:28 PM UTC
Resolved
Feb 06, 2025, 01:11 PM UTC
Duration
14h 42m
Detected by Pingoru
Feb 05, 2025, 10:28 PM UTC

Affected components

Customer Portal

Update timeline

  1. identified Feb 05, 2025, 10:28 PM UTC

    We have noticed that Call Logs are currently not displaying in the Customer Portal . A fix has been applied for this and we expect them to start reflecting again in the next couple of hours as the queue is being processed. We'll be monitoring.

  2. resolved Feb 06, 2025, 01:11 PM UTC

    This incident has been resolved.

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