GreenLink Networks incident

Issues to send faxes through the Customer Portal and Hybrid Fax ATA

Minor Resolved View vendor source →

GreenLink Networks experienced a minor incident on March 12, 2025 affecting Customer Portal, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2025, 03:41 PM UTC
Resolved
Mar 12, 2025, 06:03 PM UTC
Duration
2h 22m
Detected by Pingoru
Mar 12, 2025, 03:41 PM UTC

Affected components

Customer Portal

Update timeline

  1. investigating Mar 12, 2025, 03:41 PM UTC

    We are currently investigating this issue which is blocking the ability to send faxes, some through the Customer Portal and others through the Hybrid Fax ATA.

  2. resolved Mar 12, 2025, 06:03 PM UTC

    The service has been restored and the fax service should be working business as usual.