GreenLink Networks incident

Customer Portal Outbound Faxes Affected

Major Resolved View vendor source →

GreenLink Networks experienced a major incident on January 9, 2026 affecting Customer Portal, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 08:14 PM UTC
Resolved
Jan 09, 2026, 09:42 PM UTC
Duration
1h 27m
Detected by Pingoru
Jan 09, 2026, 08:14 PM UTC

Affected components

Customer Portal

Update timeline

  1. investigating Jan 09, 2026, 08:14 PM UTC

    There's currently an issue affecting the ability to send outbound faxes from the Customer Portal. We are investigating the root cause to provide a fix ASAP.

  2. identified Jan 09, 2026, 08:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 09, 2026, 08:25 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jan 09, 2026, 09:42 PM UTC

    A fix has been applied and faxes are now working business as usual.