GreenLink Networks experienced a major incident on August 27, 2025 affecting Cloud Phone Services and SIP Trunk Services and 1 more component, lasting 7d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 27, 2025, 03:29 PM UTC
We are aware that our company’s listing in the FCC’s Robocall Mitigation Database was temporarily removed. The RMD is a public list of approved and vetted providers who are known not to originate or permit illegal robocalls. Our removal was the result of an administrative error and was not related to our compliance, security practices, or any allowance of unlawful robocalling activity on our platform. Our systems remain fully secure and by design blocks any other unauthorized call activity. We are already working closely with the FCC to correct the error and reinstate our registration as quickly as possible. In the meantime, you may notice intermittent issues with certain call routing, but we expect these to be temporary. Please know that your service and security remain our top priority, and we will keep you informed as this is resolved.
- monitoring Aug 28, 2025, 03:59 PM UTC
We are aware that our company’s listing in the FCC’s Robocall Mitigation Database was temporarily removed. The RMD is a public list of approved and vetted providers who are known not to originate or permit illegal robocalls. Our removal was the result of an administrative error and was not related to our compliance, security practices, or any allowance of unlawful robocalling activity on our platform. Our systems remain fully secure and by design blocks any other unauthorized call activity. We are already working closely with the FCC to correct the error and reinstate our registration as quickly as possible. In the meantime, you may notice intermittent issues with certain call routing, but we expect these to be temporary. Please know that your service and security remain our top priority, and we will keep you informed as this is resolved.
- monitoring Aug 29, 2025, 06:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 03, 2025, 05:00 PM UTC
Our company’s listing in the FCC Robocall Mitigation Database has been fully reinstated. The temporary removal was due to an administrative error and not related to compliance, security, or our strict protections against unlawful robocalling. All systems remain secure, and no further service issues are expected.