GreenLink Networks incident

Customer and Partner Portals Service Disruption

Major Resolved View vendor source →

GreenLink Networks experienced a major incident on October 20, 2025 affecting Customer Portal and Partner Portal, lasting 20h 36m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 03:47 PM UTC
Resolved
Oct 21, 2025, 12:24 PM UTC
Duration
20h 36m
Detected by Pingoru
Oct 20, 2025, 03:47 PM UTC

Affected components

Customer PortalPartner Portal

Update timeline

  1. identified Oct 20, 2025, 03:47 PM UTC

    GreenLink is currently affected by our cloud service provider AWS, there is intermittent behavior in the Customer Portal and Partner Portal, with most of the functionality disrupted. We are actively working on this to get the services back up. The ongoing status can also be tracked here: https://health.aws.amazon.com/health/status

  2. monitoring Oct 20, 2025, 08:06 PM UTC

    The AWS cloud services are slowly being reestablished, which allowed the Customer and Partner Portals to become functional again. It is possible that some intermittent behavior manifests while the situation is fully addressed and considered resolved. We will keep monitoring and updating as soon as more information becomes available.

  3. resolved Oct 21, 2025, 12:24 PM UTC

    Our cloud service provider AWS has announced this disruption as completely resolved. All systems are operational again.