GreenLink Networks incident
Greenlink Degradation of Cloud and SIP services
GreenLink Networks experienced a critical incident on January 21, 2025 affecting Cloud Phone Services and SIP Trunk Services and 1 more component, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2025, 01:34 PM UTC
GreenLink is experiencing a degradation of services. Our engineers started the investigation and troubleshooting process.
- identified Jan 21, 2025, 01:59 PM UTC
Our team has identified the issue and is working towards a fix. While there are active calls and customers connected to the system, the system is currently showing diminished performance, and for that reason, a group of customers might experience quality issues or phones and softphones not registering to the GreenLink Platform. We apologize for the inconvenience.
- identified Jan 21, 2025, 02:14 PM UTC
A service in our platform diminished performance across the entire system (all data centers). Our team resolved the issue, and the system is stable. All services are 100% functional.
- resolved Jan 21, 2025, 02:47 PM UTC
All services are 100% functional. We are closely monitoring our systems.