GreenLink Networks experienced a notice incident on April 10, 2026 affecting Mobility Suite (Softphone Apps), lasting 6h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 10, 2026, 02:28 PM UTC
We are currently aware of an alert message appearing on some phones, typically shown as a red triangle with an exclamation mark related to configuration. At this time, this does not appear to be impacting service, as phones remain fully operational and both inbound and outbound calling are working as expected. Our team is actively investigating to determine the cause, including the possibility of a brief earlier interruption, and we are continuing to review all angles to identify a root cause. We will provide updates as needed.
- investigating Apr 10, 2026, 03:37 PM UTC
Update: We are continuing to investigate internally to identify a root cause. At the same time, a separate review has uncovered potential issues related to upstream Internet Service Providers (ISPs) at a global backbone level. These providers support much of the underlying infrastructure used by common customer-facing ISPs and data centers, and while this does not always result in a full outage, disruptions at this level can lead to packet loss, latency, or intermittent service behavior. Based on the timeframes reviewed, the activity we’re seeing appears to align with broader internet disruption reports. That said, our team is continuing to thoroughly evaluate our systems to rule out any internal causes. We’ll share additional updates as more information becomes available.
- resolved Apr 10, 2026, 08:50 PM UTC
The issue has been resolved and services are operating normally at this time. We will continue to monitor to ensure stability, but no further impact is expected. If you are still experiencing any unusual behavior, please reach out to us at [email protected] and our team will be happy to assist.