Gravity Payments experienced a minor incident on July 4, 2025 affecting Processing Services, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 04, 2025, 02:09 PM UTC
We are aware of an issue with USAePay transaction processing. We will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel :8667014700.
- monitoring Jul 04, 2025, 03:19 PM UTC
USAePay has implemented a fix, and we have observed no further timeouts. We are continuing to monitor for any further errors. If you are having any difficulties processing transactions, please contact our support team at [email protected] or call tel: 8667014700.
- resolved Jul 05, 2025, 11:35 PM UTC
Processing transactions with USAePay has remained stable for over 24 hours, and no further errors have been observed. If you are having any difficulties, please contact our support team at [email protected] or call tel :8667014700.