Gravity Payments Outage History
Gravity Payments is up right nowPingoru has recorded 50 incidents for Gravity Payments: 20 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 44 of 720 (6%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 3 | 7 of 744 (1%) |
| August 2026 | 5 | 6 of 744 (1%) |
| September 2026 | 4 | 10 of 720 (1%) |
| October 2026 | 1 | 1 of 589 (0%) |
Incidents, newest first
Notice June 6, 2025 Investigating issues with PAX A35 terminals 46d 20h
Started Jun 06, 2025, 08:56 PM UTC· resolved Jul 23, 2025, 05:41 PM UTC
- investigating Jun 06, 2025, 08:56 PM UTC
We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
- investigating Jun 06, 2025, 09:57 PM UTC
We are still investigating this issue and will provide updates and additional guidance as we have it.
- investigating Jun 09, 2025, 01:17 PM UTC
We are continuing to investigate this issue. We believe this issue is affecting PAX A35 devices exclusively of the A35-0BW-RD6-01AA hardware version. PAX has acknowledged the issue and is providing Gravity with updates as they work towards a fix, or workaround.
- investigating Jun 10, 2025, 02:37 PM UTC
We are continuing to drive the investigation of this issue with PAX. They have confirmed they are investigating and have escalated the issue as critical to their team. We continue to investigate fixes and workarounds to provide relief for those affected.
- identified Jun 11, 2025, 01:40 PM UTC
A fix to this issue has been found and is ready to be applied to affected merchants using PAX A35 devices with Part Number A35-0BW-RD6-01AA. Gravity Payments will be reaching out to affected merchants to apply the fix. We continue to work closely with PAX to address the root cause of this issue. We will provide more information as soon as it becomes available.
- resolved Jul 23, 2025, 05:41 PM UTC
This incident has been resolved.
Notice June 5, 2025 Possible "Invalid Batch" error 1d 1h
Started Jun 05, 2025, 12:45 PM UTC· resolved Jun 06, 2025, 02:40 PM UTC
- monitoring Jun 05, 2025, 12:45 PM UTC
Merchants utilizing older software versions of PAX S300 and Verifone VX 520 terminals could receive an invalid batch error if they have a refund within their batch. Merchants should run refunds through a virtual terminal gateway via dashboard in order to prevent this error. If you do receive this error, please contact our support team by calling tel:8667014700 or emailing [email protected] to resolve the issue.
- resolved Jun 06, 2025, 02:40 PM UTC
This incident has been resolved.
Notice June 3, 2025 Investigating an issue with some payment web forms 44m
Started Jun 03, 2025, 02:41 PM UTC· resolved Jun 03, 2025, 03:26 PM UTC
- investigating Jun 03, 2025, 02:41 PM UTC
We are investigating this issue and will provide more information soon.
- resolved Jun 03, 2025, 03:26 PM UTC
Issue affecting some merchants ability to process payments through web forms that were missing some assets has been resolved as of approximately 8:00AM PT. If you are having any issues, please reach out to [email protected] or call 866-701-4700.
Minor June 2, 2025 A small amount of merchants are unable to run transactions, or will not run surcharges on transactions 2h 45m
Started Jun 02, 2025, 03:19 PM UTC· resolved Jun 02, 2025, 06:05 PM UTC
- identified Jun 02, 2025, 03:19 PM UTC
Clover devices will process transactions, but without surcharges. PAX devices will not be able to process transactions. We have identified the issue and are pushing a fix over the course of the next 15-30 minutes. We will update resolution on this issue soon.
- identified Jun 02, 2025, 03:40 PM UTC
We are continuing to push a fix through for the merchants affected.
- identified Jun 02, 2025, 03:52 PM UTC
We are continuing to push a fix through for the merchants affected.
- monitoring Jun 02, 2025, 04:31 PM UTC
All merchants unable to run transactions have had fix pushed to them. If you are having any issues running transactions or have questions about surcharging today, please contact us at tel:8667014700 or [email protected]
- resolved Jun 02, 2025, 06:05 PM UTC
We have pushed fixes to all affected customers. If you have any questions or further issues, please contact our support team at [email protected] or call tel: 8667014700.
Notice May 31, 2025 PAX A35 Processing Incident 2d 3h
Started May 31, 2025, 02:21 PM UTC· resolved Jun 02, 2025, 06:04 PM UTC
- investigating May 31, 2025, 02:21 PM UTC
An issue has been identified with PAX A35 terminals that is preventing processing. We are currently investigating the issue and will update once we know more. If you are having difficulties processing transactions, please contact our support team at [email protected] or call tel: 8667014700.
- investigating May 31, 2025, 02:52 PM UTC
A manual fix has been identified by our teams. If you are comfortable making these changes, please follow the steps outlined below, otherwise please contact us at tel:8667014800 or [email protected]. PAX A35 Port Change 1. Use the Windows search bar to open Device Manager (Note: You may need administrator access to do this) 2. Expand the option for “Ports (COM & LPT)” by hitting the arrow next to it 3. Take note of the number at the end of (COM#) for the entry “USB Serial Device (COM#)” 4. Open the Setup page for EIServer within your POS. Please refer to specific instructions on how to access this below. 5. Go to the Devices tab. 6. Go to the section labeled Communications, you will see a dropdown labeled “Port”. Click on the dropdown and you will see COM ports labeled with different numbers 7. Click on the port that you took note of from step 3 8. Press the green “Start” button right next to the port selector to run a test with the terminal. It will either say “Successfully Connected” or “Failed to Connect”. 9. Press Save to exit. (We usually recommend restarting the POS software being used.) Steps 7 and 8 may need to be repeated until the test is successful. If all connections fail right away, restart your computer Infinity POS Open EI Server Got to Tools > Device > ChargeItPro Setup > Devices tab Ideal POS Open EI Server Go to File > Settings > Merchant Services > Setup > Devices tab If you do not see your POS listed and do not know how to access the Setup page or if you are having issues connecting the port, please contact us at tel:8667014700 or [email protected]
- monitoring May 31, 2025, 05:20 PM UTC
A self-service fix is available below. If you do not see your POS listed and do not know how to access the Setup page or if you are having issues connecting the port, please contact us at tel:8667014700 or [email protected]
- resolved Jun 02, 2025, 06:04 PM UTC
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Minor May 28, 2025 AccessOne - Service Disruption 1h 3m
Started May 28, 2025, 03:08 PM UTC· resolved May 28, 2025, 04:11 PM UTC
- investigating May 28, 2025, 03:08 PM UTC
We are currently experiencing service disruptions with Access One. As a result, you may have issues resetting your AccessOne password at this time. You may also encounter batches that failed to close at the scheduled time or batches missing in the Gravity Dashboard. If you are having difficulties resetting your AccessOne password or need help with closing any open batches, please contact our support team at [email protected] or call us at tel: 8667014700.
- resolved May 28, 2025, 04:11 PM UTC
This incident is now resolved. If you are still having difficulties resetting your AccessOne password or need help with closing any open batches, please contact our support team at [email protected] or call us at tel: 8667014700.
Minor May 14, 2025 Clover - Modifiers Service Disruption 13h 23m
Started May 14, 2025, 02:03 AM UTC· resolved May 14, 2025, 03:26 PM UTC
- monitoring May 14, 2025, 02:03 AM UTC
We are currently experiencing service disruptions with Clover Modifiers. As a result, you may have issues processing transactions involving Modifiers at this time. If you see an error message on the Clover Dashboard "Sorry We couldn't complete your request." when you add a Modifier to an order, please go into the Modifiers tab on your Clover device for which the modifiers are marked unavailable, and manually turn each Modifier back on. This should allow you to process the order. If you are still having difficulties processing transactions, please contact our support team at [email protected] or call tel: 8667014700.
- resolved May 14, 2025, 03:26 PM UTC
This incident has been resolved. If you are still having difficulties processing transactions, please contact our support team at [email protected] or call tel: 8667014700.
Minor April 21, 2025 Gravity Dashboard - Two-factor authentication issues 6h 3m Gravity Dashboard
Started Apr 21, 2025, 05:36 PM UTC· resolved Apr 21, 2025, 11:39 PM UTC
- investigating Apr 21, 2025, 05:36 PM UTC
We are currently experiencing intermittent service disruptions with our two-factor authentication services. As a result, you may have issues accessing Gravity Dashboard at this time. If you need support, please reach out to our team at [email protected] or by calling us at 866-701-4700.. Thank you for your patience while this issue is being resolved.
- resolved Apr 21, 2025, 11:39 PM UTC
This incident has been resolved. If you still need support, please reach out to our team at [email protected] or by calling us at 866-701-4700. Thank you for your patience while this issue was being resolved.
Minor April 8, 2025 Gravity Payments Website - Performance Degradation 35m
Started Apr 08, 2025, 12:17 AM UTC· resolved Apr 08, 2025, 12:53 AM UTC
- identified Apr 08, 2025, 12:17 AM UTC
We are currently experiencing intermittent issues with our website that may impact accessibility for some users. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience. Direct access to dashboard services via dashboard.gravitypayments.com remains available.
- resolved Apr 08, 2025, 12:53 AM UTC
This incident has been resolved. The Gravity Payments website is up and running as expected.
Minor March 31, 2025 NMI Gateway - Service Disruption 19m Processing Services
Started Mar 31, 2025, 07:44 PM UTC· resolved Mar 31, 2025, 08:03 PM UTC
- investigating Mar 31, 2025, 07:44 PM UTC
NMI Gateway is currently reporting connectivity issues that are impacting our service. We are working with NMI to mitigate the issue. If you are impacted, please retry any failed transactions. If you are still having problems with the service, please contact our support team at [email protected] or by calling us at 866-701-4700.
- resolved Mar 31, 2025, 08:03 PM UTC
This issue is now resolved. If you are still having problems with the service, please contact our support team at [email protected] or by calling us at 866-701-4700.