Gravity Payments experienced a notice incident on September 25, 2026 affecting emergepay, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 25, 2026, 03:40 PM UTC
We have identified an issue that caused some transaction details to be displayed incorrectly for a limited number of customers. Payments themselves were not affected. We are correcting the affected data and will provide another update by 9: 00 AM PT. If you need help, contact [email protected] or call (866) 701-4700."
- identified Sep 25, 2026, 03:57 PM UTC
We are working through correcting the affected records No action is needed on your part. We will provide another update by 9:30 AM PT. If you need help, contact [email protected] or call (866) 701-4700.
- monitoring Sep 25, 2026, 04:23 PM UTC
We are working through correcting the affected records No action is needed on your part. We will provide another update by 10:00 AM PT. If you need help, contact [email protected] or call (866) 701-4700.
- monitoring Sep 25, 2026, 04:58 PM UTC
We are working through correcting the affected records No action is needed on your part. We will provide another update by 11:00 AM PT. If you need help, contact [email protected] or call (866) 701-4700.
- resolved Sep 25, 2026, 05:47 PM UTC
This incident has been resolved. The affected records have been corrected and emergepay is showing accurate information. If anything still looks incorrect, please contact [email protected] or call (866) 701-4700. Thank you for your patience."