Gravity Payments incident
Intermittent transaction error rates on Clover
Gravity Payments experienced a minor incident on July 28, 2026 affecting Processing Services, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2026, 07:57 AM UTC
We are currently monitoring an issue causing some transactions on Clover devices to fail. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700. You may also process through the Gravity Dashboard’s virtual terminal. 1. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation 2. Next select Sale and manually enter the amount and customer’s card information. 3. Click ‘Process’
- resolved Jul 28, 2026, 08:22 AM UTC
Clover transactions are now succeeding. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.