Gravity Payments experienced a notice incident on September 26, 2026 affecting emergepay, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 26, 2026, 07:14 PM UTC
We are investigating a possible service disruption with one of our processing partners that may be affecting transactions for customers. We will update this page as soon as we have more information. If you need help, contact [email protected] or call (866) 701-4700."
- identified Sep 26, 2026, 08:37 PM UTC
We have identified an issue causing some successfully processed transactions to display an incorrect “Not Approved” message. Our team has identified the source of the issue and is actively working to resolve it. Transactions may still be successfully processed despite the error message. We recommend verifying the transaction status before attempting the transaction again to avoid potential duplicate charges. We will provide another update as remediation progresses. No action is needed on your part. We will provide another update by 2:40 PM PT. If you need help, contact [email protected] or call (866) 701-4700.
- resolved Sep 26, 2026, 09:45 PM UTC
This incident has been resolved and emergepay is available again. If you continue to experience issues, please contact [email protected] or call (866) 701-4700. Thank you for your patience.