Gravity Payments incident
Investigating issues causing some transactions to fail
Gravity Payments experienced a minor incident on September 2, 2026 affecting Processing Services, lasting 4h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 02:05 PM UTC
We are currently investigating an issue causing some transactions for some customers to fail. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
- identified Sep 02, 2026, 02:24 PM UTC
We have identified the issue with the upstream provider causing some Card Not Present transactions for some customers to fail. We are working to resolve the issue as quickly as possible. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
- identified Sep 02, 2026, 04:10 PM UTC
We have identified the issue with the upstream provider causing some Card Not Present transactions for some customers to fail. We are working to resolve the issue as quickly as possible. Please re-try failed transactions. If you continue to have difficulties, please contact our support team at [email protected] or call tel:8667014700.
- monitoring Sep 02, 2026, 04:49 PM UTC
USAePay has identified the issue and is working on solution. They have mitigated traffic to stabilize the issue and are monitoring for stability.
- resolved Sep 02, 2026, 06:45 PM UTC
This incident has been resolved. If you continue to have difficulties, please contact our support team at [email protected] or call tel:8667014700.