Is Gravity Payments down?

We have confirmed that a service disruption at our partner AWS is affecting transaction processing for customers. The AWS team is working to restore service, and we are in direct contact with them and monitoring closely. We will provide another update with any known workarounds by 4:45 PM PT. If you need help, contact [email protected] or call (866) 701-4700.

The disruption at AWS is ongoing. Their team continues to work toward resolution and we remain engaged with them. If you are using a Clover device you can utilize the following workaround: Clover Standalone Workaround: 1. Process through the Clover Device as standalone. 2. Tap 4 corners of the screen and input passcode 3. Select the “Sale” app 4. Input amount and then process payment We will provide another update by 5:00 PM PT. If you need help, contact [email protected] or call (866) 701-4700."

This incident has been resolved. AWS has restored service and transaction processing is operating normally. If you continue to experience issues, please retry your transaction or contact [email protected] or call (866) 701-4700. Thank you for your patience.

We are investigating a possible service disruption with one of our partners that may be affecting Commerce Control Center for customers. We will update this page as soon as we have more information. If you need help, contact [email protected] or call (866) 701-4700.

We have confirmed that a service disruption at our partner Fiserv is affecting Commerce Control Center for customers. Fiserv's team is working to restore service, and we are in direct contact with them and monitoring closely. We will provide another update by 10:00 AM PT. If you need help, contact [email protected] or call (866) 701-4700.

The disruption at Fiserv is ongoing. Their team continues to work toward resolution and we remain engaged with them. We will provide another update by 12:00 PM PT If you need help, contact [email protected] or call (866) 701-4700.

This incident has been resolved. Fiserv has restored service and Commerce Control Center is operating normally. If you continue to experience issues, please clear your browser cache or contact [email protected] or call (866) 701-4700. Thank you for your patience.

We are investigating a possible service disruption with Clover that may be affecting transactions completing for customers. We will update this page as soon as we have more information. If you need help, contact [email protected] or call (866) 701-4700.

We are continuing to monitor recovery of Clover. All attempted transactions are completing for customers. If you need help, contact [email protected] or call (866) 701-4700.

We are investigating a possible service disruption with one of our processing partners that may be affecting transactions for customers. Known work arounds include: Clover Standalone: 1. Process through the Clover Device as standalone. 2. Tap 4 corners of the screen and input passcode 3. Select the “Sale” app 4. Input amount and then process payment Alternatively, you can also process through the Gravity Dashboard Virtual Terminal: Gravity Dashboard Virtual Terminal: 1. Process through the Gravity Dashboard’s virtual terminal. 2. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation 3. Next select Sale and manually enter the amount and customer’s card information. 4. Click ‘Process’ We will update this page as soon as we have more information. If you need help, contact [email protected] or call (866) 701-4700.

We have identified an issue causing some successfully processed transactions to display an incorrect “Not Approved” message. Our team has identified the source of the issue and is actively working to resolve it. Transactions may still be successfully processed despite the error message. We recommend verifying the transaction status before attempting the transaction again to avoid potential duplicate charges. We will provide another update as remediation progresses. No action is needed on your part. We will provide another update by 2:45 PM PT. If you need help, contact [email protected] or call (866) 701-4700.

This incident has been resolved and emergepay is available again. If you continue to experience issues, please contact [email protected] or call (866) 701-4700. Thank you for your patience.

We have identified an issue that caused some transaction details to be displayed incorrectly for a limited number of customers. Payments themselves were not affected. We are correcting the affected data and will provide another update by 9: 00 AM PT. If you need help, contact [email protected] or call (866) 701-4700."

We are working through correcting the affected records No action is needed on your part. We will provide another update by 9:30 AM PT. If you need help, contact [email protected] or call (866) 701-4700.

We are working through correcting the affected records No action is needed on your part. We will provide another update by 10:00 AM PT. If you need help, contact [email protected] or call (866) 701-4700.

We are working through correcting the affected records No action is needed on your part. We will provide another update by 11:00 AM PT. If you need help, contact [email protected] or call (866) 701-4700.

This incident has been resolved. The affected records have been corrected and emergepay is showing accurate information. If anything still looks incorrect, please contact [email protected] or call (866) 701-4700. Thank you for your patience."