Is Gravity Payments down?

We are currently investigating an issue causing some transactions for some customers to fail. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.

We have identified the issue with the upstream provider causing some Card Not Present transactions for some customers to fail. We are working to resolve the issue as quickly as possible. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.

We have identified the issue with the upstream provider causing some Card Not Present transactions for some customers to fail. We are working to resolve the issue as quickly as possible. Please re-try failed transactions. If you continue to have difficulties, please contact our support team at [email protected] or call tel:8667014700.

USAePay has identified the issue and is working on solution. They have mitigated traffic to stabilize the issue and are monitoring for stability.

This incident has been resolved. If you continue to have difficulties, please contact our support team at [email protected] or call tel:8667014700.

A partner is experiencing issues with processing. As a result, you will experience issues with transaction processing. Please try processing outside of your software integration directly through the Gravity Dashboard Virtual Terminal. Process through the Gravity Dashboard’s virtual terminal. 1. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation 2. Next select Sale and manually enter the amount and customer’s card information. 3. Click ‘Process’ Additionally you can process through your Clover as a standalone device: Process through the Clover Device as standalone. 1. Tap 4 corners of the screen and input passcode 2. Select the “Sale” app 3. Input amount and then process payment

We are continuing to work on a fix for this issue.

We are still working to resolve issues causing some payments to fail. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.

This incident has been resolved.

Our partner Clover is experiencing a service disruption that is causing intermittent impact on our service. As a result, you may have issues processing transactions at this time. Cloverteams are working on resolution. If you need support, please reach out to our team at [email protected] or call tel :8667014700"

Clover experienced issues processing through their cloud products today. As a result, you may have experienced issues processing transactions. This issue has now been resolved and you should be able to process through your integration as normal. We will continue to monitor Clover’s cloud products. In the event you experience issues processing through your integration, please try processing outside of your software integration directly through the Gravity Dashboard Virtual Terminal. Process through the Gravity Dashboard’s virtual terminal. 1. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation 2. Next select Sale and manually enter the amount and customer’s card information. 3. Click ‘Process’ Additionally you can process through your Clover as a standalone device: Process through the Clover Device as standalone. 1. Tap 4 corners of the screen and input passcode 2. Select the “Sale” app 3. Input amount and then process payment

We are continuing to work on a fix for this issue.

This incident has been resolved.

Clover is currently experiencing a service outage that may affect some of your services or devices. If you are unable to process transactions, please contact our support team at (866) 701-4700 or email us at [email protected].

Clover is recovered at this point and we will continue to monitor.

We are currently experiencing a service disruption with an integrated partner that may affect some of your services or devices. If you are unable to process transactions, please contact our support team at (866) 701-4700 or email us at [email protected]. Thank you for your patience while this issue is being resolved.

We are currently investigating an issue impacting payment processing for merchants using ACT. Some merchants may receive a "Payment Request Failed" error when attempting to process transactions. Workarounds: While we work with ACT to resolve the issue, impacted merchants can continue processing payments using either of the following methods: Clover device in standalone mode 1.Tap the four corners of the Clover screen and enter your passcode. 2. Select the Sale app. 3. Enter the transaction amount and process the payment. Gravity Dashboard Virtual Terminal 1. Log in to the Gravity Dashboard. 2. Select Virtual Terminal from the left-hand navigation. 3. Select Sale and enter the transaction amount and customer's card information. 4. Select Process to complete the transaction. ACT is aware of the issue and is actively investigating. We will provide another update as soon as additional information becomes available.

The payment processing issue impacting merchants using ACT has been resolved. ACT has confirmed service has been restored, and merchants should now be able to process transactions normally. The previously provided workarounds are no longer necessary. We will continue to monitor processing to ensure services remain stable. We apologize for the disruption and appreciate your patience while the issue was being resolved.