Gravity Payments experienced a minor incident on August 30, 2026 affecting emergepay and Processing Services and 1 more component, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 30, 2026, 04:39 AM UTC
A partner is experiencing issues with processing. As a result, you will experience issues with transaction processing. Please try processing outside of your software integration directly through the Gravity Dashboard Virtual Terminal. Process through the Gravity Dashboard’s virtual terminal. 1. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation 2. Next select Sale and manually enter the amount and customer’s card information. 3. Click ‘Process’ Additionally you can process through your Clover as a standalone device: Process through the Clover Device as standalone. 1. Tap 4 corners of the screen and input passcode 2. Select the “Sale” app 3. Input amount and then process payment
- identified Aug 30, 2026, 05:26 AM UTC
We are continuing to work on a fix for this issue.
- investigating Aug 30, 2026, 07:09 AM UTC
We are still working to resolve issues causing some payments to fail. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
- resolved Aug 30, 2026, 08:26 AM UTC
This incident has been resolved.