Gravity Payments experienced a minor incident on August 5, 2026 affecting emergepay, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
emergepay
Update timeline
- investigating Aug 05, 2026, 07:13 PM UTC
We are currently experiencing delays processing tokenized payments. As a result, some data on your Emergepay transactions may not process. Our team is actively working to resolve the issue, and anticipates the fix by 1:30 PM MT. We appreciate your patience. If you have questions, please contact our support team at [email protected] or call tel:8667014700"
- identified Aug 05, 2026, 07:13 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 05, 2026, 07:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2026, 07:39 PM UTC
This incident has been resolved.