Gravity Payments experienced a minor incident on August 4, 2025 affecting Processing Services, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 04, 2025, 03:45 PM UTC
Our partner DIS is experiencing a service disruption that is causing intermittent impact on our service. As a result, you may have issues processing transactions at this time. DIS teams are working on resolving the issue. If you need support, please contact our support team at [email protected] or call tel :8667014700. Thank you for your patience while this issue is being resolved.
- identified Aug 04, 2025, 04:09 PM UTC
Our Partner DIS continues to work on a resolution, and we remain in communication with them. As a workaround, you can use Dashboard Virtual Terminal at dashboard.gravitypayments.com. If you need support, please contact our support team at [email protected] or call tel :8667014700. Thank you for your patience while this issue is being resolved.
- resolved Aug 04, 2025, 05:13 PM UTC
Our partner DIS has resolved the issue on their side. All services should be running as expected. If you need support, please contact our support team at [email protected] or call tel :8667014700.