Gravity Payments Outage History
Gravity Payments is up right nowPingoru has recorded 50 incidents for Gravity Payments: 20 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 44 of 720 (6%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 3 | 7 of 744 (1%) |
| August 2026 | 5 | 6 of 744 (1%) |
| September 2026 | 4 | 10 of 720 (1%) |
| October 2026 | 1 | 1 of 522 (0%) |
Incidents, newest first
Notice October 6, 2026 Commerce Control Center Service Disruption 1h 19m
Started Oct 06, 2026, 04:42 PM UTC· resolved Oct 06, 2026, 06:02 PM UTC
- investigating Oct 06, 2026, 04:42 PM UTC
We are investigating a possible service disruption with one of our partners that may be affecting Commerce Control Center for customers. We will update this page as soon as we have more information. If you need help, contact [email protected] or call (866) 701-4700.
- monitoring Oct 06, 2026, 04:56 PM UTC
We have confirmed that a service disruption at our partner Fiserv is affecting Commerce Control Center for customers. Fiserv's team is working to restore service, and we are in direct contact with them and monitoring closely. We will provide another update by 10:00 AM PT. If you need help, contact [email protected] or call (866) 701-4700.
- monitoring Oct 06, 2026, 05:39 PM UTC
The disruption at Fiserv is ongoing. Their team continues to work toward resolution and we remain engaged with them. We will provide another update by 12:00 PM PT If you need help, contact [email protected] or call (866) 701-4700.
- resolved Oct 06, 2026, 06:02 PM UTC
This incident has been resolved. Fiserv has restored service and Commerce Control Center is operating normally. If you continue to experience issues, please clear your browser cache or contact [email protected] or call (866) 701-4700. Thank you for your patience.
Major September 29, 2026 Investigating a possible processing disruption 51m emergepay
Started Sep 29, 2026, 08:36 AM UTC· resolved Sep 29, 2026, 09:28 AM UTC
- investigating Sep 29, 2026, 08:36 AM UTC
We are investigating a possible service disruption with Clover that may be affecting transactions completing for customers. We will update this page as soon as we have more information. If you need help, contact [email protected] or call (866) 701-4700.
- resolved Sep 29, 2026, 09:28 AM UTC
We are continuing to monitor recovery of Clover. All attempted transactions are completing for customers. If you need help, contact [email protected] or call (866) 701-4700.
Notice September 26, 2026 Invalid Requests 2h 30m emergepay
Started Sep 26, 2026, 07:14 PM UTC· resolved Sep 26, 2026, 09:45 PM UTC
- investigating Sep 26, 2026, 07:14 PM UTC
We are investigating a possible service disruption with one of our processing partners that may be affecting transactions for customers. We will update this page as soon as we have more information. If you need help, contact [email protected] or call (866) 701-4700."
- identified Sep 26, 2026, 08:37 PM UTC
We have identified an issue causing some successfully processed transactions to display an incorrect “Not Approved” message. Our team has identified the source of the issue and is actively working to resolve it. Transactions may still be successfully processed despite the error message. We recommend verifying the transaction status before attempting the transaction again to avoid potential duplicate charges. We will provide another update as remediation progresses. No action is needed on your part. We will provide another update by 2:40 PM PT. If you need help, contact [email protected] or call (866) 701-4700.
- resolved Sep 26, 2026, 09:45 PM UTC
This incident has been resolved and emergepay is available again. If you continue to experience issues, please contact [email protected] or call (866) 701-4700. Thank you for your patience.
Notice September 25, 2026 Information incorrectly Displayed 2h 7m emergepay
Started Sep 25, 2026, 03:40 PM UTC· resolved Sep 25, 2026, 05:47 PM UTC
- identified Sep 25, 2026, 03:40 PM UTC
We have identified an issue that caused some transaction details to be displayed incorrectly for a limited number of customers. Payments themselves were not affected. We are correcting the affected data and will provide another update by 9: 00 AM PT. If you need help, contact [email protected] or call (866) 701-4700."
- identified Sep 25, 2026, 03:57 PM UTC
We are working through correcting the affected records No action is needed on your part. We will provide another update by 9:30 AM PT. If you need help, contact [email protected] or call (866) 701-4700.
- monitoring Sep 25, 2026, 04:23 PM UTC
We are working through correcting the affected records No action is needed on your part. We will provide another update by 10:00 AM PT. If you need help, contact [email protected] or call (866) 701-4700.
- monitoring Sep 25, 2026, 04:58 PM UTC
We are working through correcting the affected records No action is needed on your part. We will provide another update by 11:00 AM PT. If you need help, contact [email protected] or call (866) 701-4700.
- resolved Sep 25, 2026, 05:47 PM UTC
This incident has been resolved. The affected records have been corrected and emergepay is showing accurate information. If anything still looks incorrect, please contact [email protected] or call (866) 701-4700. Thank you for your patience."
Minor September 2, 2026 Investigating issues causing some transactions to fail 4h 39m Processing Services
Started Sep 02, 2026, 02:05 PM UTC· resolved Sep 02, 2026, 06:45 PM UTC
- investigating Sep 02, 2026, 02:05 PM UTC
We are currently investigating an issue causing some transactions for some customers to fail. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
- identified Sep 02, 2026, 02:24 PM UTC
We have identified the issue with the upstream provider causing some Card Not Present transactions for some customers to fail. We are working to resolve the issue as quickly as possible. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
- identified Sep 02, 2026, 04:10 PM UTC
We have identified the issue with the upstream provider causing some Card Not Present transactions for some customers to fail. We are working to resolve the issue as quickly as possible. Please re-try failed transactions. If you continue to have difficulties, please contact our support team at [email protected] or call tel:8667014700.
- monitoring Sep 02, 2026, 04:49 PM UTC
USAePay has identified the issue and is working on solution. They have mitigated traffic to stabilize the issue and are monitoring for stability.
- resolved Sep 02, 2026, 06:45 PM UTC
This incident has been resolved. If you continue to have difficulties, please contact our support team at [email protected] or call tel:8667014700.
Minor August 30, 2026 Service Disruption 3h 47m emergepay, Processing Services, Portals
Started Aug 30, 2026, 04:39 AM UTC· resolved Aug 30, 2026, 08:26 AM UTC
- identified Aug 30, 2026, 04:39 AM UTC
A partner is experiencing issues with processing. As a result, you will experience issues with transaction processing. Please try processing outside of your software integration directly through the Gravity Dashboard Virtual Terminal. Process through the Gravity Dashboard’s virtual terminal. 1. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation 2. Next select Sale and manually enter the amount and customer’s card information. 3. Click ‘Process’ Additionally you can process through your Clover as a standalone device: Process through the Clover Device as standalone. 1. Tap 4 corners of the screen and input passcode 2. Select the “Sale” app 3. Input amount and then process payment
- identified Aug 30, 2026, 05:26 AM UTC
We are continuing to work on a fix for this issue.
- investigating Aug 30, 2026, 07:09 AM UTC
We are still working to resolve issues causing some payments to fail. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
- resolved Aug 30, 2026, 08:26 AM UTC
This incident has been resolved.
Major August 25, 2026 Clover Outage 1h 3m emergepay, Processing Services
Started Aug 25, 2026, 12:46 PM UTC· resolved Aug 25, 2026, 01:49 PM UTC
- identified Aug 25, 2026, 12:46 PM UTC
Our partner Clover is experiencing a service disruption that is causing intermittent impact on our service. As a result, you may have issues processing transactions at this time. Cloverteams are working on resolution. If you need support, please reach out to our team at [email protected] or call tel :8667014700"
- identified Aug 25, 2026, 12:59 PM UTC
Clover experienced issues processing through their cloud products today. As a result, you may have experienced issues processing transactions. This issue has now been resolved and you should be able to process through your integration as normal. We will continue to monitor Clover’s cloud products. In the event you experience issues processing through your integration, please try processing outside of your software integration directly through the Gravity Dashboard Virtual Terminal. Process through the Gravity Dashboard’s virtual terminal. 1. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation 2. Next select Sale and manually enter the amount and customer’s card information. 3. Click ‘Process’ Additionally you can process through your Clover as a standalone device: Process through the Clover Device as standalone. 1. Tap 4 corners of the screen and input passcode 2. Select the “Sale” app 3. Input amount and then process payment
- identified Aug 25, 2026, 01:06 PM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 25, 2026, 01:49 PM UTC
This incident has been resolved.
Major August 20, 2026 ACT Outage 23m emergepay
Started Aug 20, 2026, 05:45 PM UTC· resolved Aug 20, 2026, 06:09 PM UTC
- investigating Aug 20, 2026, 05:45 PM UTC
We are currently experiencing a service disruption with an integrated partner that may affect some of your services or devices. If you are unable to process transactions, please contact our support team at (866) 701-4700 or email us at [email protected]. Thank you for your patience while this issue is being resolved.
- monitoring Aug 20, 2026, 05:54 PM UTC
We are currently investigating an issue impacting payment processing for merchants using ACT. Some merchants may receive a "Payment Request Failed" error when attempting to process transactions. Workarounds: While we work with ACT to resolve the issue, impacted merchants can continue processing payments using either of the following methods: Clover device in standalone mode 1.Tap the four corners of the Clover screen and enter your passcode. 2. Select the Sale app. 3. Enter the transaction amount and process the payment. Gravity Dashboard Virtual Terminal 1. Log in to the Gravity Dashboard. 2. Select Virtual Terminal from the left-hand navigation. 3. Select Sale and enter the transaction amount and customer's card information. 4. Select Process to complete the transaction. ACT is aware of the issue and is actively investigating. We will provide another update as soon as additional information becomes available.
- resolved Aug 20, 2026, 06:09 PM UTC
The payment processing issue impacting merchants using ACT has been resolved. ACT has confirmed service has been restored, and merchants should now be able to process transactions normally. The previously provided workarounds are no longer necessary. We will continue to monitor processing to ensure services remain stable. We apologize for the disruption and appreciate your patience while the issue was being resolved.
Minor August 5, 2026 Tokenized Transaction Issues 26m emergepay
Started Aug 05, 2026, 07:13 PM UTC· resolved Aug 05, 2026, 07:39 PM UTC
- investigating Aug 05, 2026, 07:13 PM UTC
We are currently experiencing delays processing tokenized payments. As a result, some data on your Emergepay transactions may not process. Our team is actively working to resolve the issue, and anticipates the fix by 1:30 PM MT. We appreciate your patience. If you have questions, please contact our support team at [email protected] or call tel:8667014700"
- identified Aug 05, 2026, 07:13 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 05, 2026, 07:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2026, 07:39 PM UTC
This incident has been resolved.
Minor July 28, 2026 Intermittent transaction error rates on Clover 24m Processing Services
Started Jul 28, 2026, 07:57 AM UTC· resolved Jul 28, 2026, 08:22 AM UTC
- investigating Jul 28, 2026, 07:57 AM UTC
We are currently monitoring an issue causing some transactions on Clover devices to fail. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700. You may also process through the Gravity Dashboard’s virtual terminal. 1. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation 2. Next select Sale and manually enter the amount and customer’s card information. 3. Click ‘Process’
- resolved Jul 28, 2026, 08:22 AM UTC
Clover transactions are now succeeding. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
Major July 23, 2026 Gravity Payments Dashboard transaction reporting delayed for a small number of merchants 6h 22m emergepay, Gravity Dashboard, Processing Services
Started Jul 23, 2026, 03:39 PM UTC· resolved Jul 23, 2026, 10:02 PM UTC
- investigating Jul 23, 2026, 03:39 PM UTC
We are investigating an issue causing a delay in transaction reporting and some management functionality for a small number of merchants. We are working to resolve this issue and fully restore services as quickly as possible. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
- identified Jul 23, 2026, 04:02 PM UTC
We have identified the issue causing a delay in transaction reporting and some management functionality for a small number of merchants and a restoration is in progress. An issue in Azure Cloud Platform is causing some merchants to also see intermittent timeout errors when attempting to run transactions. We are monitoring this closely and working to restore services completely as quickly as possible. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
- identified Jul 23, 2026, 05:04 PM UTC
Emergepay is currently experiencing service disruptions with transaction processing and reporting at this time. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
- monitoring Jul 23, 2026, 05:48 PM UTC
A fix has been implemented to resolve Emergepay transaction processing failures. We are working to fully restore historical reporting information. If you have any questions or issues on any transactions or refunds attempted to process today, please contact our support team at [email protected] or call tel:8667014700
- resolved Jul 23, 2026, 10:02 PM UTC
This incident has been resolved and all Emergepay transaction history is available in Gravity Dashboard.
Minor April 20, 2026 Delayed settlement data 1d 17h Gravity Dashboard
Started Apr 20, 2026, 09:53 PM UTC· resolved Apr 22, 2026, 03:32 PM UTC
- identified Apr 20, 2026, 09:53 PM UTC
We are currently experiencing delays importing settlement data. As a result, some data on your Dashboard regarding Settled Transactions may not be up to date. Our team is actively working to resolve the issue, and we appreciate your patience. If you have questions, please contact our support team at [email protected] or call 866.701.4700.
- resolved Apr 22, 2026, 03:32 PM UTC
All settlement data is imported and available in Gravity Dashboard.
Notice April 14, 2026 EIServer merchants may be unable to run transactions 2h 11m
Started Apr 14, 2026, 08:17 PM UTC· resolved Apr 14, 2026, 10:29 PM UTC
- identified Apr 14, 2026, 08:17 PM UTC
We have identified the issue and are working to resolve. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
- monitoring Apr 14, 2026, 10:16 PM UTC
We expect the issue to be resolved for most merchants and are continuing to monitor. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
- resolved Apr 14, 2026, 10:29 PM UTC
This issue has been resolved. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
Minor January 21, 2026 Investigating issues processing transactions with emergepay 13m emergepay
Started Jan 21, 2026, 10:36 PM UTC· resolved Jan 21, 2026, 10:49 PM UTC
- investigating Jan 21, 2026, 10:36 PM UTC
We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
- resolved Jan 21, 2026, 10:49 PM UTC
This incident has been resolved. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
Critical January 15, 2026 Investigating issues with availability of dashboard.gravitypayments.com 5m Gravity Dashboard
Started Jan 15, 2026, 10:36 PM UTC· resolved Jan 15, 2026, 10:41 PM UTC
- investigating Jan 15, 2026, 10:36 PM UTC
Access to dashboard.gravitypayments.com is currently unavailable. We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
- resolved Jan 15, 2026, 10:41 PM UTC
This incident has been resolved and availability of dashboard.gravitypayments.com has been restored.
Minor November 21, 2025 Clover - Service Disruption 6h 36m emergepay, Processing Services
Started Nov 21, 2025, 08:42 PM UTC· resolved Nov 22, 2025, 03:19 AM UTC
- investigating Nov 21, 2025, 08:42 PM UTC
Clover is currently experiencing device issues. As a result, you may receive an error message, such as a connection timeout or a syncing issue. If you continue to experience issues processing, and have access to Gravity Dashboard Virtual Terminal, please try processing directly through Virtual Terminal. Login to Gravity Dashboard, navigate to Virtual Terminal in the left-hand navigation. Next, select Sale and manually enter the amount and the customer’s card information. Click ‘Process’. If you need support, please reach out to our team at [email protected]. Thank you for your patience while this issue is being resolved.
- investigating Nov 21, 2025, 10:05 PM UTC
Clover is continuing to experience device issues. Gravity Payments is communicating closely with Clover on this issue. We will continue to post updates as they are available.
- investigating Nov 21, 2025, 11:03 PM UTC
Clover is continuing to experience device issues. Clover has not identified a fix for the issue yet. We will continue to post updates as they are available.
- investigating Nov 22, 2025, 12:20 AM UTC
Clover is continuing to experience device issues. Clover has not identified a fix for the issue yet. We are monitoring Clover closely for resolution and we will continue to post updates as we have them .
- investigating Nov 22, 2025, 01:05 AM UTC
We are monitoring a decrease in transaction failures on Clover devices. We are continuing to monitor Clover.
- investigating Nov 22, 2025, 02:08 AM UTC
We are still monitoring a decrease in error rates for transactions on Clover devices. Clover has not identified a fix for the issue yet. We are continuing to monitor. If you are experiencing issues processing, and have access to Gravity Dashboard Virtual Terminal, please try processing directly through Virtual Terminal. Login to Gravity Dashboard, navigate to Virtual Terminal in the left-hand navigation. Next, select Sale and manually enter the amount and the customer’s card information. Click ‘Process’. If you need support, please reach out to our team at [email protected]. Thank you for your patience while this issue is being resolved.
- investigating Nov 22, 2025, 02:53 AM UTC
Clover has communicated that they have identified the issue and are working to fully restore services to Clover devices. We are continuing to observe higher transaction success rates. We will continue to monitor until services are restored.
- resolved Nov 22, 2025, 03:19 AM UTC
Issues processing payments on Clover devices have been resolved. If you experience issues processing payments on your Clover device or need assistance reconciling your transactions, please reach out to our team at [email protected] or call tel :8667014700.
Minor November 18, 2025 Third-Party Service Interruption Causing Website Unavailability and Minor Processing Issues 4h 8m
Started Nov 18, 2025, 02:32 PM UTC· resolved Nov 18, 2025, 06:41 PM UTC
- identified Nov 18, 2025, 02:32 PM UTC
The Gravity Payments website (gravitypayments.com) is currently unavailable due to an outage with Cloudflare, a major provider of internet services. All core Gravity Payments services (processing, dashboard, APIs) are operational. A small number of merchants may experience transaction processing issues if using integrated partners utilizing Cloudflare services. The Gravity Dashboard is operational and can be accessed directly at: https://dashboard.gravitypayments.com. We are monitoring the situation and will update here as soon as possible. If you are having any difficulties processing transactions, please contact our support team at [email protected] or call tel:8667014700.
- monitoring Nov 18, 2025, 02:59 PM UTC
The Gravity Payments website (gravitypayments.com) is now available. All core Gravity Payments services (processing, dashboard, APIs) remain operational. Lingering minor issues may cause transaction processing failures for merchants whose integrated partners utilize Cloudflare services. If you are having any difficulties processing transactions, please contact our support team at [email protected] or call tel:8667014700.
- monitoring Nov 18, 2025, 03:23 PM UTC
Earlier internet service disruptions affecting our website and some integrated partners are now largely resolved. Most connected services are recovering, and partners who previously reported transaction failures are now trending back to normal. Our website (gravitypayments.com) and all core Gravity Payments services (processing, dashboard, APIs) remain operational. Some partners may still experience brief or intermittent issues as upstream systems continue to stabilize. If you are still experiencing difficulties processing transactions, please contact our support team at [email protected] or call 866-701-4700.
- resolved Nov 18, 2025, 06:41 PM UTC
The earlier internet-related service disruption has been fully resolved. Our website and all Gravity Payments services- including transaction processing, dashboards, and APIs - are operating normally. Systems affected through upstream providers have stabilized, and partners who experienced intermittent issues are reporting normal behavior again. No further impact is expected at this time. If you continue to experience any processing issues, please contact our support team at [email protected] or 866-701-4700.
Minor August 19, 2025 DIS - Service Disruption 58m
Started Aug 19, 2025, 01:45 PM UTC· resolved Aug 19, 2025, 02:44 PM UTC
- investigating Aug 19, 2025, 01:45 PM UTC
Our partner DIS is experiencing a service disruption that is causing intermittent impact on our service. As a result, you may have issues processing transactions at this time. DIS teams are working on resolving the issue. As a workaround, you can use Dashboard Virtual Terminal at dashboard.gravitypayments.com. If you need support, please contact our support team at [email protected] or call tel :8667014700. Thank you for your patience while this issue is being resolved.
- resolved Aug 19, 2025, 02:44 PM UTC
Our partner DIS has resolved the issue on their side. All services should be running as expected. If you need support, please contact our support team at [email protected] or call tel :8667014700.
Notice August 15, 2025 Clover Ecomm - Degraded Performance 4h 59m
Started Aug 15, 2025, 06:00 PM UTC· resolved Aug 15, 2025, 11:00 PM UTC
- investigating Aug 15, 2025, 06:00 PM UTC
We've been made aware of an issue with the Clover Online Ordering, Clover Virtual Terminal, and API calls to Clover Gateway impacting some Clover merchants. If you are having problems with online transactions, please contact our support team at [email protected] or call tel:8667014700.
- resolved Aug 15, 2025, 11:00 PM UTC
This incident is now resolved. If you are still having problems with online transactions, please contact our support team at [email protected] or call tel:8667014700.
Notice August 4, 2025 Issues with deposits from funding bank for small number of merchant receiving banks 5h 8m
Started Aug 04, 2025, 04:38 PM UTC· resolved Aug 04, 2025, 09:46 PM UTC
- investigating Aug 04, 2025, 04:38 PM UTC
We are aware of a delay in deposits for a small subset of merchants. We are working with our funding bank to get more information. If you are not seeing an expected deposit today and believe you are impacted please contact our support team at [email protected] or call tel:8667014700
- investigating Aug 04, 2025, 05:27 PM UTC
We are continuing the investigate the issue between our funding bank and a small subset of receiving banks. If you are not seeing an expected deposit today and believe you are impacted please contact our support team at [email protected] or call tel:8667014700
- monitoring Aug 04, 2025, 05:46 PM UTC
We have confirmed there is delay in deposits for a small subset of merchants' receiving banks due to a delay at the Federal Reserve. If you have not received an expected deposit today, please contact your bank. We are continuing to monitor the resolution of this delay at the Federal Reserve.
- monitoring Aug 04, 2025, 07:48 PM UTC
We have confirmed that delayed deposits are starting to arrive. This issue affected a small subset of merchants' receiving banks due to a delay at the Federal Reserve. If you have not received an expected deposit today, please contact your bank. We are continuing to monitor the resolution of this delay at the Federal Reserve.
- resolved Aug 04, 2025, 09:46 PM UTC
We've confirmed this issue with delays caused by the Federal Reserve to be resolved. If you have not received an expected deposit today, please contact your bank. If you have any trouble, please contact our support team at [email protected] or call tel:8667014700
Minor July 28, 2025 Dispute Manager - Service Disruption 1d
Started Jul 28, 2025, 09:32 PM UTC· resolved Jul 29, 2025, 09:41 PM UTC
- investigating Jul 28, 2025, 09:32 PM UTC
We are aware of a third-party outage impacting the Dispute Manager tool, used for managing your chargebacks online. If you need assistance retrieving information on a chargeback or posting a response, please contact our support team at [email protected] or call tel :8667014700
- resolved Jul 29, 2025, 09:41 PM UTC
This incident has been resolved. If you need assistance retrieving information on a chargeback or posting a response, please contact our support team at [email protected] or call tel :8667014700
Minor July 4, 2025 USAePay - Service Disruption 1d 9h Processing Services
Started Jul 04, 2025, 02:09 PM UTC· resolved Jul 05, 2025, 11:35 PM UTC
- investigating Jul 04, 2025, 02:09 PM UTC
We are aware of an issue with USAePay transaction processing. We will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel :8667014700.
- monitoring Jul 04, 2025, 03:19 PM UTC
USAePay has implemented a fix, and we have observed no further timeouts. We are continuing to monitor for any further errors. If you are having any difficulties processing transactions, please contact our support team at [email protected] or call tel: 8667014700.
- resolved Jul 05, 2025, 11:35 PM UTC
Processing transactions with USAePay has remained stable for over 24 hours, and no further errors have been observed. If you are having any difficulties, please contact our support team at [email protected] or call tel :8667014700.
Notice June 26, 2025 Gravity Payments website unavailable for some users 2h 12m
Started Jun 26, 2025, 12:56 AM UTC· resolved Jun 26, 2025, 03:09 AM UTC
- investigating Jun 26, 2025, 12:56 AM UTC
Gravity Payments website intermittently unavailable for some users. We are aware of the issue and are working to resolve it as quickly as possible. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
- resolved Jun 26, 2025, 03:09 AM UTC
We have resolved the issue and gravitypayments.com is available for all users reliably. Thank you for your patience.
Notice June 12, 2025 Clover timeout connection errors with emergepay transactions 5d 3h emergepay
Started Jun 12, 2025, 06:32 PM UTC· resolved Jun 17, 2025, 10:00 PM UTC
- investigating Jun 12, 2025, 06:32 PM UTC
We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
- monitoring Jun 12, 2025, 09:09 PM UTC
CloverⓇ has confirmed the issues impacting your payments device and cloud applications has been resolved. You are now able to resume accepting payment through your Clover device as normal. If you continue to experience issues, please reach out to our support team at [email protected] for assistance. Thank you for your patience and continued business. The Gravity Support Team
- monitoring Jun 13, 2025, 01:00 PM UTC
We are observing a small number of merchants with expired authorizations to CloverⓇ as a result of yesterday's service disruption. We are currently working to fix those accounts.
- resolved Jun 17, 2025, 10:00 PM UTC
We have resolved these small amount of errors. We continue to monitor for any issues impacting merchants. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
Notice June 11, 2025 Some terminals showing errors when running transactions 1d 19h
Started Jun 11, 2025, 11:19 PM UTC· resolved Jun 13, 2025, 07:14 PM UTC
- investigating Jun 11, 2025, 11:19 PM UTC
We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
- identified Jun 11, 2025, 11:46 PM UTC
Some merchants are currently experiencing intermittent “Transarmor failed” errors on some terminals. As a result, these merchants may have issues processing payments. We have identified the cause of this issue. If you are seeing this error, please contact our support team at [email protected] or call tel:8667014700.
- identified Jun 12, 2025, 10:15 AM UTC
Due to this issue, we are experiencing high call volume. If you are unable to run transactions and need assistance, we can resolve this issue for you remotely. Please submit a ticket via the form on our website at gravitypayments.com/support and include the subject line “Service disruption 6-12-25”.
- resolved Jun 13, 2025, 07:14 PM UTC
We have monitored this issue for 24 hours and confirmed it has been resolved. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.