Granola Outage History

Granola had 28 outages in the last 2 years totaling 155h 53m of downtime — averaging 1.2 incidents per month.

There were 28 Granola outages since October 10, 2025 totaling 155h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.granola.ai

Minor October 8, 2026

Granola MCP not connecting for Claude Code users

Detected by Pingoru: Oct 08, 2026, 08:15 PM UTC
Resolved: Oct 08, 2026, 09:14 PM UTC
Duration: 59m

Affected: MCP

Timeline · 3 updates

investigating Oct 08, 2026, 08:15 PM UTC

Status: Investigating We're currently experiencing issues with our MCP server when connecting to Claude Code. Our team are looking into the root cause and working to find a mitigation, and we'll provide another update soon. Affected components MCP (Partial outage)
identified Oct 08, 2026, 08:33 PM UTC

Status: Identified We've identified the issue affecting MCP server, and we're rolling out a fix now. Affected components MCP (Partial outage)
resolved Oct 08, 2026, 09:14 PM UTC

Status: Resolved We've rolled out a fix for the MCP issues. This should now be working as expected - if you're still having problems, get in touch at [email protected] "[email protected]": mailto:[email protected]. Affected components MCP (Operational)

Read the full incident report →

Minor October 8, 2026

Notes failing to load in Granola desktop app

Detected by Pingoru: Oct 08, 2026, 02:23 PM UTC
Resolved: Oct 08, 2026, 02:48 PM UTC
Duration: 25m

Affected: Desktop App

Timeline · 2 updates

investigating Oct 08, 2026, 02:23 PM UTC

Status: Investigating We're currently experiencing issues with notes and folders failing to load on macOS and Windows. Our team are looking into the root cause and working to find a mitigation, and we'll provide another update soon. Affected components Desktop App (Partial outage)
resolved Oct 08, 2026, 02:48 PM UTC

Status: Resolved The earlier issue affecting slow loading of notes on macOS and Windows was only affecting a very small number of customers, so shouldn't be causing any problems beyond this. If you're still having problems, get in touch at [email protected]. Affected components Desktop App (Operational)

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Minor September 18, 2026

Third party service experiencing issues

Detected by Pingoru: Sep 18, 2026, 11:02 PM UTC
Resolved: Sep 18, 2026, 11:14 PM UTC
Duration: 11m

Timeline · 2 updates

identified Sep 18, 2026, 11:02 PM UTC

Status: Identified We're investigating an issue with one of the third parties Granola uses, which is affecting core functionality.
resolved Sep 18, 2026, 11:14 PM UTC

Status: Resolved The third party has recovered

Read the full incident report →

Minor September 4, 2026

Granola app services down

Detected by Pingoru: Sep 04, 2026, 01:05 PM UTC
Resolved: Sep 04, 2026, 03:02 PM UTC
Duration: 1h 56m

Affected: Desktop AppMobile App

Timeline · 3 updates

investigating Sep 04, 2026, 01:05 PM UTC

Status: Investigating We're seeing reports of some Granola services not working - so far, we've seen reports of new logins failing and notes failing to generate, but we are continuing to investigate. Affected components Desktop App (Partial outage) Mobile App (Partial outage)
monitoring Sep 04, 2026, 01:17 PM UTC

Status: Monitoring We've auto-rolled back to a previous deployment and Granola services are operational again - apologies for any disruption. Affected components Desktop App (Operational) Mobile App (Operational)
resolved Sep 04, 2026, 03:02 PM UTC

Status: Resolved Granola services should now be up and running again - let us know at [email protected]: mailto:[email protected] if you're still having issues. Any notes that you took during the outage should be safe - you may need to hit retry on any notes to generate them fully. We're really sorry for any disruption. Affected components Desktop App (Operational) Mobile App (Operational)

Read the full incident report →

Minor August 16, 2026

AI features in Granola are down

Detected by Pingoru: Aug 16, 2026, 04:24 PM UTC
Resolved: Aug 16, 2026, 05:10 PM UTC
Duration: 45m

Affected: Desktop AppMobile App

Timeline · 4 updates

investigating Aug 16, 2026, 04:24 PM UTC

Status: Investigating Generating AI-enhanced notes and Granola chat are currently down. We're investigating why and will provide an update shortly. Affected components Desktop App (Partial outage) Mobile App (Partial outage)
monitoring Aug 16, 2026, 04:39 PM UTC

Status: Monitoring We've rolled back to a previous healthy version and AI features in Granola are now working as usual. We're working to identify the root cause and are monitoring for any further issues. Apologies for any disruption! Affected components Desktop App (Operational) Mobile App (Operational)
identified Aug 16, 2026, 05:00 PM UTC

Status: Identified The earlier issues with AI features have had a knock-ok effect on some other Granola features like upgrading subscriptions, and adding notes to folders or sharing notes with your team. We're working on resolving these problems. Affected components Desktop App (Degraded performance) Mobile App (Degraded performance)
resolved Aug 16, 2026, 05:10 PM UTC

Status: Resolved Granola services should now be up and running again - let us know at [email protected] "[email protected]": mailto:[email protected] if you're still having issues. Any notes that you took during the outage should be safe - you may need to hit retry on any notes to generate them fully. We're really sorry for any disruption. Affected components Desktop App (Operational) Mobile App (Operational)

Read the full incident report →

Minor August 3, 2026

Multilingual transcription on macOS and Windows is down

Detected by Pingoru: Aug 03, 2026, 05:59 PM UTC
Resolved: Aug 04, 2026, 05:58 PM UTC
Duration: 23h 58m

Affected: Desktop App

Timeline · 3 updates

investigating Aug 03, 2026, 05:59 PM UTC

Status: Investigating We're experiencing an outage on multilingual transcription across our desktop apps - if you have "multi" selected in your Granola language preference you may see failures to connect. This is the result of an outage with our transcription provider - they're working on fixing it. In the meantime, if you're able to transcribe meetings in English, you can switch to the English-language transcription option in Granola Settings > Preferences. Affected components Desktop App (Partial outage)
monitoring Aug 03, 2026, 07:03 PM UTC

Status: Monitoring We're seeing signs of recovery from our transcription provider - we're continuing to monitor the situation but multilingual transcription should be working as normal. Affected components Desktop App (Operational)
resolved Aug 04, 2026, 05:58 PM UTC

Status: Resolved This issue is resolved now. Apologies for any disruption! Affected components Desktop App (Operational)

Read the full incident report →

Minor July 16, 2026

Granola services down for some users

Detected by Pingoru: Jul 16, 2026, 08:19 AM UTC
Resolved: Jul 16, 2026, 10:54 AM UTC
Duration: 2h 35m

Affected: Desktop AppWebsiteMobile App

Timeline · 4 updates

investigating Jul 16, 2026, 08:19 AM UTC

Status: Investigating We're receiving reports that login pages for Granola are not loading. At the moment this looks like an outage of our third-party auth provider - we've escalated to them and are investigating any mitigations. Affected components Website (Partial outage) Desktop App (Partial outage) iOS App (Partial outage)
identified Jul 16, 2026, 08:36 AM UTC

Status: Identified A third-party service we use for logins and authorization is currently experiencing an outage. This is affecting all new logins to Granola, and some currently-logged-in users may experience degraded app functionality, such as notes not loading or Chat queries not working. We're investigating mitigations urgently and our auth provider are also working on the issue - you can follow for updates here: https://status.workos.com/incidents/b52fkqjzcl20 Affected components Desktop App (Partial outage) iOS App (Partial outage) Website (Partial outage)
monitoring Jul 16, 2026, 10:14 AM UTC

Status: Monitoring We're beginning to see slow signs of recovery - logins are succeeding again and other features in the app should begin to start working. Affected components Website (Degraded performance) Desktop App (Degraded performance) iOS App (Degraded performance)
resolved Jul 16, 2026, 10:54 AM UTC

Status: Resolved All Granola services should be operational - we're sorry for any disruption. If you're still having problems, head to our help center at help.granola.ai "help.granola.ai": http://help.granola.ai. Affected components Website (Operational) Desktop App (Operational) iOS App (Operational)

Read the full incident report →

Minor June 25, 2026

Notes not generating on iOS

Detected by Pingoru: Jun 25, 2026, 03:37 PM UTC
Resolved: Jun 25, 2026, 06:02 PM UTC
Duration: 2h 24m

Affected: Mobile App

Timeline · 4 updates

investigating Jun 25, 2026, 03:37 PM UTC

Status: Investigating It looks like the service we use to transcribe notes on iOS is down - we're investigating and will provide an update shortly. Any meetings that you've started transcribing for will be transcribed once we're back up and running.
investigating Jun 25, 2026, 04:03 PM UTC

Status: Investigating We've identified the cause of the issue and some mitigations are showing early signs of recovery. We've got a bit of a backlog of notes to process though, so it might still be a bit slow to get your notes - we'll update here when things are back to normal. Affected components iOS App (Partial outage)
monitoring Jun 25, 2026, 04:25 PM UTC

Status: Monitoring We're seeing signs of recovery now - we're working our way through the queue of notes and should be back to normal performance soon. Affected components iOS App (Degraded performance)
resolved Jun 25, 2026, 06:02 PM UTC

Status: Resolved Transcribing and generating notes on iOS should be working as normal. If you've got a note that still appears to not be generated, tap it to open and then tap 'end' to retry, If you're still having issues, send us some logs from your device by tapping your profile picture to get to settings, then "contact support" and toggle "include diagnostics". Affected components iOS App (Operational)

Read the full incident report →

Minor June 16, 2026

Chat thread titles not generating

Detected by Pingoru: Jun 16, 2026, 10:33 AM UTC
Resolved: Jun 16, 2026, 12:02 PM UTC
Duration: 1h 29m

Affected: Desktop AppMobile App

Timeline · 2 updates

investigating Jun 16, 2026, 10:33 AM UTC

Status: Investigating New threads in Granola Chat aren't getting auto-generated titles as we would expect. We're looking into why this is and will deploy a fix shortly. Affected components Desktop App (Degraded performance) iOS App (Degraded performance)
resolved Jun 16, 2026, 12:02 PM UTC

Status: Resolved We've identified the issue and implemented a fallback so chat threads should now be generating correctly. Affected components Desktop App (Operational) iOS App (Operational)

Read the full incident report →

Minor June 2, 2026

Granola Mobile delays in transcribing and summarizing notes

Detected by Pingoru: Jun 02, 2026, 11:36 AM UTC
Resolved: Jun 02, 2026, 02:13 PM UTC
Duration: 2h 36m

Affected: Mobile App

Timeline · 2 updates

identified Jun 02, 2026, 11:36 AM UTC

Status: Identified We've identified an issue with Granola Mobile failing to transcribe and summarize some notes. This appears to be an issue with our transcription provider, so we're following up with them. Notes that fail to transcribe as a result of this can be retried later, once this issue is resolved. Affected components iOS App (Partial outage)
resolved Jun 02, 2026, 02:13 PM UTC

Status: Resolved This issue should be resolved now and mobile transcriptions should be completed as normal. Apologies for any disruption! Affected components iOS App (Operational)

Read the full incident report →

Minor April 8, 2026

Speaker identification/separation is not working for some iOS transcripts

Detected by Pingoru: Apr 08, 2026, 04:59 PM UTC
Resolved: Apr 08, 2026, 08:45 PM UTC
Duration: 3h 45m

Affected: Mobile App

Timeline · 4 updates

investigating Apr 08, 2026, 04:59 PM UTC

Status: Investigating Usually, our iOS app separates the transcript into Speaker A, Speaker B - this seems to be failing for some users at the moment. We're currently investigating and will provide an update here shortly.
identified Apr 08, 2026, 05:58 PM UTC

Status: Identified We've identified the cause of this issue and we're implementing a fix now. Affected components iOS App (Degraded performance)
monitoring Apr 08, 2026, 07:49 PM UTC

Status: Monitoring We've deployed a fix for this and are monitoring diagnostics to confirm that it's resolved. Apologies for any disruption - get in touch at [email protected] "[email protected]": mailto:[email protected] if you're still having problems! Affected components iOS App (Operational)
resolved Apr 08, 2026, 08:45 PM UTC

Status: Resolved We're still evaluating the impact here and may be able to backfill speaker diarization for existing affected transcripts over the next couple of days, but going forwards this issue is resolved! Affected components iOS App (Operational)

Read the full incident report →

Minor March 30, 2026

Generating AI summaries on Granola desktop is not working

Detected by Pingoru: Mar 30, 2026, 12:15 PM UTC
Resolved: Mar 30, 2026, 12:24 PM UTC
Duration: 8m

Affected: Desktop App

Timeline · 2 updates

identified Mar 30, 2026, 12:15 PM UTC

Status: Identified We're currently reverting a bad deployment that has broken AI summary generation on Granola for Mac and Windows. We should be back up and running in a few minutes. Affected components Desktop App (Partial outage)
resolved Mar 30, 2026, 12:24 PM UTC

Status: Resolved We've rolled back the change that caused this outage, and AI summaries are now working again - sorry for the blip! Affected components Desktop App (Operational)

Read the full incident report →

Minor March 25, 2026

Phone calls not connecting on Granola iOS

Detected by Pingoru: Mar 25, 2026, 03:31 PM UTC
Resolved: Mar 25, 2026, 08:38 PM UTC
Duration: 5h 7m

Affected: Mobile App

Timeline · 3 updates

investigating Mar 25, 2026, 03:31 PM UTC

Status: Investigating We're investigating reports that phone calls are not connecting via our iOS app - we'll provide an update here when we've identified the issue. Affected components iOS App (Partial outage)
monitoring Mar 25, 2026, 04:08 PM UTC

Status: Monitoring We've identified and fixed the issue, and phone calls are now working again - we're monitoring for any other issues. Get in touch at [email protected] "[email protected]": mailto:[email protected] if you're still having problems! Affected components iOS App (Operational)
resolved Mar 25, 2026, 08:38 PM UTC

Status: Resolved Phone calls are working as normal on our iOS app - apologies for the disruption! Affected components iOS App (Operational)

Read the full incident report →

Minor March 10, 2026

Granola Chat down

Detected by Pingoru: Mar 10, 2026, 03:30 PM UTC
Resolved: Mar 10, 2026, 04:38 PM UTC
Duration: 1h 8m

Affected: Desktop AppMobile App

Timeline · 3 updates

identified Mar 10, 2026, 03:30 PM UTC

Status: Identified Granola Chat is currently unable to answer any queries due to a broken deployment. We're rolling back to hotfix this as quickly as possible. Affected components Desktop App (Partial outage) iOS App (Partial outage)
identified Mar 10, 2026, 03:36 PM UTC

Status: Identified We've applied a hotfix and we're seeing some services recover, but we're continuing to monitor these issues. Apologies for the disruption. Affected components Desktop App (Partial outage) iOS App (Partial outage)
resolved Mar 10, 2026, 04:38 PM UTC

Status: Resolved We've fixed the earlier outage - apologies for the disruption. Get in touch via help.granola.ai "help.granola.ai": http://help.granola.ai if you're still having issues! Affected components Desktop App (Operational) iOS App (Operational)

Read the full incident report →

Minor March 9, 2026

Claude unable to connect to Granola MCP

Detected by Pingoru: Mar 09, 2026, 03:50 PM UTC
Resolved: Mar 10, 2026, 03:55 PM UTC
Duration: 1d

Affected: Desktop App

Timeline · 4 updates

investigating Mar 09, 2026, 03:50 PM UTC

Status: Investigating We're investigating reports that users on claude.ai "claude.ai": http://claude.ai are unable to connect to Granola MCP. We're currently working on a mitigation for this. Other AI/LLM apps (including Claude Code/Cowork) are able to connect to MCP as far as we're aware currently. Affected components Desktop App (Partial outage)
identified Mar 09, 2026, 04:56 PM UTC

Status: Identified We've identified a possible cause of this and are currently testing a fix. We've also been informed this is affected all Claude products (claude.ai "claude.ai": http://claude.ai, Claude Code and Claude Cowork). Affected components Desktop App (Partial outage)
monitoring Mar 10, 2026, 10:01 AM UTC

Status: Monitoring We've put a fix in place to mitigate the issues seen with Claude connecting to the Granola MCP yesterday - it looks like we're back up and running again based on our metrics. If you're still having issues with the Granola MCP in Claude, please try disconnecting and reconnecting from the MCP. You can do this at claude.ai/customize/connectors "claude.ai/customize/connectors": http://claude.ai/customize/connectors - click on Granola, then the three dots in the top-right corner and choose Disconnect. Without refreshing the page, choose Connect again. If you're still having issues, please email us at [email protected] "[email protected]": mailto:[email protected]. Affected components Desktop App (Partial outage)
resolved Mar 10, 2026, 03:55 PM UTC

Status: Resolved Apologies for the disruption to MCP with Claude, we've worked through these with the Claude team and it looks like we're back up and running. If you're having issues, please follow the troubleshooting steps here: https://docs.granola.ai/help-center/sharing/integrations/mcp#granola-mcp Affected components Desktop App (Operational)

Read the full incident report →

Minor February 4, 2026

Desktop transcription failure rates higher than normal

Detected by Pingoru: Feb 04, 2026, 09:14 PM UTC
Resolved: Feb 04, 2026, 10:13 PM UTC
Duration: 58m

Affected: Desktop App

Timeline · 3 updates

investigating Feb 04, 2026, 09:14 PM UTC

Status: Investigating We've had reports that transcription isn't working reliably for a number of users. We're investigating the cause of this and will update when we know more. Affected components Desktop App (Partial outage)
identified Feb 04, 2026, 09:50 PM UTC

Status: Identified We've identified the cause of this and we're currently working on a fix - we'll release a new version of the app in the next 30 minutes or so that should resolve this issue. Affected components Desktop App (Partial outage)
resolved Feb 04, 2026, 10:13 PM UTC

Status: Resolved We've released an update to Granola that should resolve this issue (v7.6.1). Your app should auto-update, or you can get the latest version from our website. If you're still having issues transcribing meetings after updating, get in touch at [email protected] "[email protected]": mailto:[email protected]. Affected components Desktop App (Operational)

Read the full incident report →

Minor January 29, 2026

Transcription failures on Granola mobile

Detected by Pingoru: Jan 29, 2026, 06:10 PM UTC
Resolved: Jan 29, 2026, 07:08 PM UTC
Duration: 58m

Affected: Desktop AppMobile App

Timeline · 3 updates

investigating Jan 29, 2026, 06:10 PM UTC

Status: Investigating One of our transcription providers is experiencing an outage, which is impacting Granola transcription. On desktop, your transcript may be interrupted as we fall-back to another transcription provider. On mobile, transcripts/note summaries will be delayed, but will continue as usual once we recover. We'll provide another update when we get more information. Affected components Desktop App (Partial outage) iOS App (Partial outage)
identified Jan 29, 2026, 06:18 PM UTC

Status: Identified Transcription on desktop apps has recovered, but we're still seeing an outage on transcripts/notes summaries generating on our iOS app. Affected components Desktop App (Operational) iOS App (Partial outage)
resolved Jan 29, 2026, 07:08 PM UTC

Status: Resolved Our transcription provider for iOS notes is back up and running, so your notes should begin to transcribe/summarize. It may take some time to process the backlog, so if you're having issues then please wait a few minutes and then try pressing 'end' on the note again. If you're having problems, get in touch at [email protected] "[email protected]": mailto:[email protected]! Affected components Desktop App (Operational) iOS App (Operational)

Read the full incident report →

Minor January 28, 2026

Granola database connection issues

Detected by Pingoru: Jan 28, 2026, 09:00 AM UTC
Resolved: Jan 28, 2026, 09:58 AM UTC
Duration: 58m

Affected: Desktop AppWebsiteMobile App

Timeline · 3 updates

investigating Jan 28, 2026, 09:00 AM UTC

Status: Investigating We've received alerts that Granola services are having trouble connecting to our database. The issues seem intermittent at the moment, but so far we're seeing slow or failed loading times in the desktop (macOS/Windows) apps, and notes failing to load when viewing them at notes.granola.ai "notes.granola.ai": http://notes.granola.ai. We're investigating the cause of this and hope to be back up and running soon! Affected components Desktop App (Partial outage) iOS App (Partial outage) Website (Partial outage)
identified Jan 28, 2026, 09:30 AM UTC

Status: Identified We've identified the issue and are applying a fix - we're beginning to see services recovering now. Affected components Website (Partial outage) Desktop App (Partial outage) iOS App (Partial outage)
resolved Jan 28, 2026, 09:58 AM UTC

Status: Resolved The issues from earlier today should be solved - this was caused by a change that placed unexpected load on our database. We've fixed this now, so Granola should be operational as usual. If you're having issues, get in touch at [email protected] "[email protected]": mailto:[email protected]. Affected components Website (Operational) Desktop App (Operational) iOS App (Operational)