Desktop app transcription and other functions failing for some users

Update timeline

1. identified Oct 21, 2026, 05:49 PM UTC

   We're experiencing an issue on Granola desktop (macOS and Windows), where transcription isn't working for a small proportion of users. We're working on a fix to resolve this, but in the meantime if this is affecting you, please restart the Granola app - you'll be prompted to sign back in. To restart Granola, right click on the dock icon (on macOS) or the taskbar icon (on Windows) and choose "Restart Granola".

2. monitoring Oct 21, 2026, 07:02 PM UTC

   We're releasing a desktop app update to resolve the earlier reported issues. If your app is stuck unable to transcribe, please either restart the app or download the latest version from our website (granola.ai "granola.ai": http://granola.ai). You'll be asked to sign in again. We're sorry for any disruption. If you're still having problems, please get in touch with us at [email protected] "[email protected]": mailto:[email protected].

3. resolved Oct 22, 2026, 09:52 AM UTC

   The earlier issue affecting transcription on the desktop app is resolved. If your app is stuck unable to transcribe, please either restart the app or download the latest version from our website (granola.ai "granola.ai": http://granola.ai). You may be asked to sign in again. We're sorry for any disruption and we're working on fixes to ensure this doesn't happen again. If you're still having problems, please get in touch with us at [email protected] "[email protected]": mailto:[email protected].