Gem Outage History

Gem is up right now

There were 5 Gem outages since February 5, 2026 totaling 360h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gem.com

Major March 25, 2026

Some AI Ranking tasks not completing

Detected by Pingoru
Mar 25, 2026, 06:00 PM UTC
Resolved
Mar 25, 2026, 08:40 PM UTC
Duration
2h 40m
Affected: Gem AI
Timeline · 3 updates
  1. investigating Mar 25, 2026, 06:30 PM UTC

    The Gem AI Ranking feature is currently not working for some jobs; affected users will see the 'Ranking in progress' message for those jobs. Some AI Ranking tasks are completing normally. We are aware of the issue and are investigating the problem.

  2. monitoring Mar 25, 2026, 07:30 PM UTC

    We have made changes to help resolve the AI Ranking issue. Affected AI Ranking jobs should start processing normally. We are monitoring to ensure that this fix will resolve the issue.

  3. resolved Mar 25, 2026, 08:40 PM UTC

    We have confirmed that the fix resolved the issue, and we have processed all delayed ranking requests. AI Ranking should now be working normally.

Read the full incident report →

Major February 24, 2026

AI Sourcing search delays

Detected by Pingoru
Feb 24, 2026, 06:57 PM UTC
Resolved
Feb 24, 2026, 08:22 PM UTC
Duration
1h 24m
Affected: Gem AI
Timeline · 2 updates
  1. identified Feb 24, 2026, 06:57 PM UTC

    We have identified an issue causing delays of ~30 minutes when populating AI Sourcing search results. Our team is working on a fix and will share updates here.

  2. resolved Feb 24, 2026, 08:22 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor February 23, 2026

Delays in nightly Greenhouse syncs

Detected by Pingoru
Feb 23, 2026, 08:00 PM UTC
Resolved
Mar 10, 2026, 07:00 AM UTC
Duration
14d 10h
Affected: Gem Web ApplicationGem Integrations
Timeline · 3 updates
  1. identified Mar 03, 2026, 07:09 PM UTC

    We have identified an issue with our nightly Greenhouse data sync that is causing delays in updates for some users. Many Greenhouse updates are syncing normally. This can cause some Gem users to see errors when attempting to update Greenhouse applications in Talent Pipeline or Application Review. We are currently working to resolve this delay and will provide updates with more information or when resolved.

  2. identified Mar 04, 2026, 01:17 AM UTC

    We have identified an issue with our nightly Greenhouse data sync that is causing delays in updates for some users. To help resolve this issue, we have shipped a change to update Greenhouse permissions for each user more often when accessing Talent Pipeline and Application Review. Many Greenhouse changes are continuing to sync with Gem normally. We are continuing to work on a full resolution for this issue.

  3. resolved Mar 23, 2026, 04:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 18, 2026

gem.com is down

Detected by Pingoru
Feb 18, 2026, 12:27 AM UTC
Resolved
Feb 18, 2026, 03:19 AM UTC
Duration
2h 51m
Affected: Gem Web ApplicationGem ExtensionGem SchedulingGem AIGem APIGem Homepage
Timeline · 4 updates
  1. investigating Feb 18, 2026, 12:27 AM UTC

    The gem.com webpage and application are currently not loading. Our team is investigating this issue.

  2. investigating Feb 18, 2026, 02:09 AM UTC

    One of our providers Heroku is currently experiencing an outage that is impacting the Gem.com website. Our team will continue to provide updates. You can view Heroku's status page here https://status.salesforce.com/incidents/20003708.

  3. monitoring Feb 18, 2026, 02:59 AM UTC

    The Gem website is now available due to Heroku rolling back a recent change. Please visit https://status.salesforce.com/incidents/20003708 for details. We will continue to closely monitor the situation and provide updates when available.

  4. resolved Feb 18, 2026, 03:19 AM UTC

    We are resolving this incident.

Read the full incident report →

Minor February 5, 2026

Delayed processing of Greenhouse updates

Detected by Pingoru
Feb 05, 2026, 04:58 PM UTC
Resolved
Feb 05, 2026, 11:02 PM UTC
Duration
6h 3m
Affected: Gem Integrations
Timeline · 3 updates
  1. identified Feb 05, 2026, 04:58 PM UTC

    Webhook processing from Greenhouse is currently delayed by several hours. We are working on a fix for this issue. Gem users integrated with the Greenhouse ATS will see delays for changes to candidate and job information until this is resolved. At this time, we do not believe any updates have been lost. We will update when we have a fix and when the backlog of webhooks is resolved.

  2. monitoring Feb 05, 2026, 07:56 PM UTC

    We have implemented a fix for this issue. Webhooks are currently being processed correctly, but there is still a backlog of requests from earlier in the day. The backlog is decreasing, and we are continuing to monitor the issue. We will update here when webhook processing for Greenhouse has caught up or if there are other changes.

  3. resolved Feb 05, 2026, 11:02 PM UTC

    The backlog of webhooks from Greenhouse has been processed, and future updates will process at the normal pace. This issue is resolved.

Read the full incident report →

Looking to track Gem downtime and outages?

Pingoru polls Gem's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Gem reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Gem alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Gem for free

5 free monitors · No credit card required