Gem incident

Delays in Gem Scheduling syncing and notifications

Major Resolved View vendor source →

Gem experienced a major incident on December 15, 2025 affecting Gem Scheduling, lasting 23h 34m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 10:30 PM UTC
Resolved
Dec 16, 2025, 10:05 PM UTC
Duration
23h 34m
Detected by Pingoru
Dec 15, 2025, 10:30 PM UTC

Affected components

Gem Scheduling

Update timeline

  1. investigating Dec 16, 2025, 12:56 AM UTC

    We are investigating an issue with Gem Scheduling. Currently, Gem Scheduling notifications are backlogged, which will result in a delay for Gem Scheduling email notifications to you and your candidates, creating calendar events, and syncs from Gem Scheduling to and from your ATS. We will update as we have more information.

  2. monitoring Dec 16, 2025, 01:52 AM UTC

    We've identified and addressed the issue, and will continue monitoring the situation.

  3. resolved Dec 16, 2025, 10:05 PM UTC

    This issue has been resolved. All delayed Gem Scheduling actions have been completed successfully.