Gem incident

gem.com is down

Critical Resolved View vendor source →
Started
Feb 18, 2026, 12:27 AM UTC
Resolved
Feb 18, 2026, 03:19 AM UTC
Duration
2h 51m
Detected by Pingoru
Feb 18, 2026, 12:27 AM UTC

Affected components

Gem Web ApplicationGem ExtensionGem SchedulingGem AIGem APIGem Homepage

Update timeline

  1. investigating Feb 18, 2026, 12:27 AM UTC

    The gem.com webpage and application are currently not loading. Our team is investigating this issue.

  2. investigating Feb 18, 2026, 02:09 AM UTC

    One of our providers Heroku is currently experiencing an outage that is impacting the Gem.com website. Our team will continue to provide updates. You can view Heroku's status page here https://status.salesforce.com/incidents/20003708.

  3. monitoring Feb 18, 2026, 02:59 AM UTC

    The Gem website is now available due to Heroku rolling back a recent change. Please visit https://status.salesforce.com/incidents/20003708 for details. We will continue to closely monitor the situation and provide updates when available.

  4. resolved Feb 18, 2026, 03:19 AM UTC

    We are resolving this incident.

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