Resolved after 2 hours 51 minutes, affecting Gem Web Application and Gem Extension and 1 more, on February 18, 2026.
The Gem website is now available due to Heroku rolling back a recent change. Please visit https://status.salesforce.com/incidents/20003708 for details. We will continue to closely monitor the situation and provide updates when available.
Affected components
Update timeline
- investigating Feb 18, 2026, 12:27 AM UTC
The gem.com webpage and application are currently not loading. Our team is investigating this issue.
- investigating Feb 18, 2026, 02:09 AM UTC
One of our providers Heroku is currently experiencing an outage that is impacting the Gem.com website. Our team will continue to provide updates. You can view Heroku's status page here https://status.salesforce.com/incidents/20003708.
- monitoring Feb 18, 2026, 02:59 AM UTC
The Gem website is now available due to Heroku rolling back a recent change. Please visit https://status.salesforce.com/incidents/20003708 for details. We will continue to closely monitor the situation and provide updates when available.
- resolved Feb 18, 2026, 03:19 AM UTC
We are resolving this incident.
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